Head of Service Delivery

City of Armadale; Armadale; On-site; GBP 77,000 - 91,000; Full time

Job summary

A municipal leadership role seeking a Head of Service Delivery to oversee diverse operational teams and enhance the city's infrastructure services. Competitive salary of $159,600 - $186,400 plus benefits. The ideal candidate will have extensive local government experience, strong leadership skills, and a commitment to sustainability. This role offers an opportunity to make a significant impact on the community’s well-being.

Benefits

11% superannuation

Unrestricted private-use vehicle

Professional membership

Mobile phone and laptop

Armadale Fitness & Aquatic Centre membership

Qualifications

• Extensive experience in local government infrastructure or comparable asset-intensive environments.
• Proven ability to lead large, diverse operational teams in service delivery.
• Deep understanding of the full asset lifecycle and how maintenance planning supports long-term value.
• Strong governance, contract management, and financial acumen.
• Confidence engaging with varied stakeholders, from elected members to frontline staff and the community.
• Commitment to safety, sustainability, and high-performance culture.

Responsibilities

• Lead a large and diverse operational workforce to achieve operational excellence.
• Manage complex multi-disciplinary functions across infrastructure maintenance.
• Balance safety, sustainability, performance, and risk in decision-making.
• Engage effectively with councillors, community members, contractors, and senior leaders.

Skills

Local government infrastructure experience

Leadership of diverse teams

Asset lifecycle understanding

Governance and contract management

Stakeholder engagement

Commitment to safety and sustainability

Job description

Head of Service Delivery

City of Armadale - Where Leadership Meets Impact

Permanent Full-Time $159,600 - $186,400 + super + unrestricted vehicle (higher end for exceptional experience)

Lead the teams that keep a city moving. Shape how we deliver services our community sees, uses, and relies on every day across civil infrastructure, asset maintenance, and multi-disciplinary service delivery. With a total package approaching $200,000+ including professional membership, mobile phone, and Armadale Fitness & Aquatic Centre membership, this role recognises the expertise and leadership you bring.

At the City of Armadale, we don’t just maintain assets we maintain trust. From roads and parks to trees, facilities, and fleet, our Service Delivery team is the hands-on heartbeat of the City’s operations.

We’re looking for a proactive and solutions focused Head of Service Delivery who can positively lead a large and diverse operational workforce to achieve operational excellence. You’ll understand the impact that effective infrastructure maintenance has on sustainable asset management practices. The way that your team delivers its services will be customer focused to help to support a sustainable, safe and thriving community.

You’ll lead a complex, multi-disciplinary function that spans infrastructure maintenance, natural area management, property and fleet, streetscapes, tree canopy and urban forest programs, and asset protection. You’ll balance safety, sustainability, performance, and risk while making decisions that are evidence-based and in the best interests of the City.

Your communication skills will be just as important as your technical knowledge engaging effectively with councillors, community members, contractors, operational teams, and senior leaders, adapting your message for each audience. You’ll bring a strong understanding of the WHS Act and a proven ability to create a culture where safety is embedded in every decision.

Reporting to the Executive Director - Technical Services, you’ll be part of a forward-thinking leadership team with the scope to innovate, improve, and influence how we deliver for our community today and into the future.

What You’ll Bring

• Extensive experience in local government infrastructure or comparable asset-intensive environments.
• Proven ability to lead large, diverse operational teams in service delivery.
• Deep understanding of the full asset lifecycle and how maintenance planning supports long-term value.
• Strong governance, contract management, and financial acumen.
• Confidence engaging with varied stakeholders, from elected members to frontline staff and the community.
• Commitment to safety, sustainability, and high-performance culture.
  
  

What We Offer

This is a career-defining leadership opportunity with a maximum term contract of up to 5 years and a competitive executive remuneration package that recognises the calibre of leader we’re seeking.

Your package will include:

• Base salary: $159,600 - $186,400 (we will pay at the higher end of the range for exceptional experience)
• 11% superannuation
• Unrestricted private-use vehicle
• Professional membership in line with our policy
• Mobile phone and laptop
• Armadale Fitness & Aquatic Centre membership
  
  

This package offers a total value approaching $200,000+, reflecting the scale of the portfolio you will lead spanning civil infrastructure, asset maintenance, and multi-disciplinary service delivery and the impact you will have on our community.

For a confidential discussion, contact Laura Swain (People Services Lead) on 0437 385 158 or email [e-mail].

To apply, visit www.armadale.wa.gov.au, navigate to our Careers Page and click on the position to attach your CV and covering letter.

Position Closes 25 August 2025 with Interviews being held on 29 August 2025, shortlisting will commence straight away.