Head of Service

Planteria Group; Henham; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading interior landscaping firm is seeking a Head of Service to lead their growing team. This role involves inspiring and empowering staff while ensuring high-quality service delivery and operational excellence. Ideal candidates will have proven leadership experience, the ability to drive innovation, and exceptional communication skills. The company promotes a culture of inclusivity and offers benefits such as quarterly bonuses, health plans, and a four-day work week with one remote day.

Benefits

Quarterly company bonus

BUPA Cash plan

25 days holiday

Lunch onsite

Learning & Development

Qualifications

• Proven track record in a similar leadership role.
• Experience in improving processes and implementing new ways of working.
• Ability to communicate complex information clearly.

Responsibilities

• Foster a culture of high performance and trust within the team.
• Manage day-to-day operations ensuring quality and efficiency.
• Build relationships with stakeholders to align on goals.
• Track revenue and establish performance indicators.

Skills

Empowering teams

Driving innovation

Interpersonal skills

Problem-solving

Analytical skills

Communication skills

Team development

Adaptability

Job description

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large‑scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UK’s, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 170+ employees internationally, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

Your Impact:

We are looking for a Head of Service to join our expanding team during an exciting phase of our growth. As our Head of Service, you will provide inspirational and empowering leadership, fostering a culture of high performance, trust, and continuous improvement within the Service function. You will be responsible for the strategic direction, operational delivery, and the holistic development & engagement of all our team members, ensuring our Service function meets organisational goals, and delivers high‑quality, person‑centred outcomes. Your responsibilities will include:

Ensuring Team Engagement & Empowerment

• Cultivating a supportive environment: Create an inclusive, empathetic, high‑trust and psychologically safe work environment where individuals feel valued, respected, and able to voice their opinions without fear of judgement.
• Coaching and mentoring: Act as a coach and mentor, providing regular, constructive feedback and supporting the professional development and career growth of team members through both formal and informal opportunities.

Service Delivery & Operations

• Oversee operations: Manage the day‑to‑day operations and administration of the service, ensuring efficiency, quality control, and adherence to all organisational policies and standards.
• Stakeholder management: Build and maintain strong, collaborative relationships with internal and external stakeholders, representing the service's interests and ensuring alignment with broader organisational goals.

P&L Management

• Tracking revenue streams: Identifying and analysing all sources of income to understand which products, services, or segments are most profitable.
• Establish and track key performance indicators (KPIs) to measure and analyse supply chain performance.

Customer management

• Build and maintain strong relationships with both internal and external stakeholders, including suppliers, vendors, and customers.

You will be a great fit if you have:

• Proven experience in a similar role with a track record of empowering teams.
• Demonstrated experience in driving innovation, improving processes, and implementing new ways of working.
• Outstanding interpersonal and communication skills, consistently building strong relationships with colleagues and clients.
• A commitment to fostering a diverse, equitable, and inclusive workplace where everyone feels respected and empowered to contribute.
• The ability to influence others positively, communicate complex information clearly, and build consensus.
• High self‑motivation, diligence, and a commitment to delivering work to the highest standard, delighting customers.
• Strong analytical, problem‑solving, and management skills.
• The ability to lead, motivate, and develop high‑performing teams.
• Resilience and adaptability in a fast‑paced, dynamic environment.
• High ethical and professional standards.

At Planteria Group we live by our values which include Someone who lives the company values: Humble & Confident, Positive & Energetic, One TEAM', Relentless to Improve, Create WOW

Planteria promotes equality of opportunity as part of our inclusive culture.

Way of working: Our working policy is 4 days a week at our HQ in Henham, with the ability to work from home 1 day a week.

What you will receive:

• Quarterly company bonus and annual performance related bonus (post probation)
• BUPA Cash plan
• 25 days holiday
• Lunch onsite
• Learning & Development

Line Managers are responsible for promoting a safe working environment and ensuring their team follows Health & Safety policies. They provide guidance, training, and supervision, ensure risk assessments and safe systems of work are followed, address hazards promptly, report and support investigations of incidents, ensure staff have proper equipment and PPE, and lead by example to foster a positive safety culture.