Head of Service

Huntress; England; Hybrid; GBP 40,000 - 43,000; Full time

Job summary

A recruitment agency seeks a Head of Service for an established company in Chelmsford on a 6-month fixed-term contract. The role involves strategic planning, leadership, and payroll management within a hybrid working environment. The ideal candidate will exhibit strong interpersonal skills and a comprehensive understanding of service operations.

Qualifications

• Strong leadership and interpersonal skills required.
• Experience in payroll management and compliance needed.
• Knowledge of service strategies aligned with business goals.

Responsibilities

• Responsible for strategic planning and developing service strategies.
• Oversee daily operations and support recruitment and training.
• Monitor KPIs and handle customer complaints effectively.

Skills

Leadership

Interpersonal skills

Payroll management

Strategic planning

Customer service management

Job description

We are recruiting for a Head of Service to join an established company based in Chelmsford on a Fixed Term Contract for 6 Months. The hours are Monday to Friday, 9am-5pm with 30-minute lunch and paying a salary between 40k- 43k Per Annum (DOE), as well as offering hybrid working. The client cannot guarantee parking for the duration of the 6m FTC, but can accommodate at least one day a week if they were local and on a hybrid basis.

Duties will include but not be limited to:

• Responsible for strategic planning and developing service strategies in line with the business goals and objectives
• Providing leadership and support to the team, overseeing the daily operations to ensure efficiency
• Supporting the Manager with recruiting and training new members of the team
• Monitoring KPIs and suggesting actions to meet targets when required
• Completing performance reviews and providing coaching to colleagues
• Providing updates to the Operations Director on business performance, issues and successes
• Ensuring payroll processes are managed within contracts and overseeing company budgets to ensure cost-effective use of resources
• Maintaining strong relationships with clients and stakeholders
• Developing policies and standards for customer service and identifying opportunities for improvements and implement best practices to enhance service delivery
• Handling customer complaints in a professional and timely manner
• Uploading customer documentation and ensuring accurate and up-to-date records
• Keeping updated on industry trends and advancements in service management

As you will be responsible for leading and managing the company's Support Service, you must have strong leadership and interpersonal skills. You must also have experience of payroll management, including in-depth knowledge of payroll operations, compliance requirements and best practices.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.