Head of Security & Safeguarding

At the Elizabeth line, we’re more than a train operator — we’re redefining what transport should be across London. As we continue to set new standards in UK rail, we’re on the lookout for a strategic and passionate Head of Security & Safeguarding to lead the charge in creating a safe, secure, and supportive environment for both our colleagues and customers.

If you have a strong background in security, safeguarding, and stakeholder engagement — and are ready to influence, innovate, and inspire — this is your next career-defining move.

As our Head of Security & Safeguarding, you'll be the driving force behind a robust security and safeguarding strategy, shaping how we protect our colleagues, customers, and the communities we serve. You’ll lead a team including a Security Operations Manager, Safeguarding Managers and CCTV Administrators, while working closely with British Transport Police, the Department for Transport, and other safeguarding partners.

From developing annual security plans to championing suicide prevention and reducing workplace violence, this role is as dynamic as it is meaningful.

What You’ll Be Doing

• Leading the delivery of security and safeguarding strategy across the business
• Building strong partnerships with BTP, Land Sheriffs, TfL and safeguarding agencies, and internal departments
• Overseeing delivery of an Annual Security Plan that meets concessionary targets
• Using data and intelligence to reduce crime, ticketless travel, and incidents of disorder
• Representing MTR Elizabeth line as the single point of contact for government security agencies
• Ensuring compliance with DfT security and safeguarding obligations
• Championing safety, suicide prevention, and wellbeing initiatives for staff and passengers
• Managing briefings, policy development, and contractual relationships
• Maintaining high safety and environmental standards in all security activities

What We’re Looking For

• Ideally degree-qualified, with additional qualifications in Crime Prevention, Risk, Resilience or Crisis Management
• A leadership qualification is a plus
• Strong understanding of railway security and policing frameworks
• Proven track record in multi-agency engagement and team leadership
• Experience using intelligence/data to drive continuous improvement
• Demonstrable success in a safety-focused, high-performance environment