Head of SAP Service Transition & Project Management - Global Authority. Remote

Recruitment Revolution; City Of London; Hybrid; GBP 80,000; Full time

Job summary

An established industry player seeks a Head of SAP Service Transition & Project Management to lead a portfolio of SAP projects. This role involves overseeing project execution, managing risks, and ensuring operational readiness while fostering a collaborative team environment. You will play a pivotal role in delivering high-quality service transitions and managing client relationships. With a strong emphasis on leadership and continuous improvement, this position offers a unique opportunity to shape the future of managed services in a dynamic setting. Join a forward-thinking organization that values innovation and teamwork, and take the next step in your career with us.

Qualifications

• 5+ years of experience in IT service transition or project management.
• Strong understanding of ITIL frameworks and best practices.

Responsibilities

• Oversee SAP projects and manage performance of direct reports.
• Facilitate seamless handover and manage stakeholder relationships.

Skills

IT service transition

Project management

Stakeholder management

Risk management

Commercial management

ITIL knowledge

Leadership

Interpersonal skills

Education

Bachelor's degree in IT or Business

Tools

PMP

PRINCE2

ITIL certification

Job description

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.

** Candidates must be able to work in the UK without restrictions **

The Role at a Glance:
Head of SAP Service Transition & Project Management
UK Remote / Occasional Visits to Office and Client Sites as Required
£80,000 Plus Full Benefits Package
Permanent - Full Time

Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Values: Clients First, Foresight and Teamwork

Who we are:

We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.

We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.

We take care of our customers’ solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.

We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.

The Opportunity:

As the Head of Managed Services for Service Transition and Project Management, you will oversee several direct reports daily, including their performance management. This role involves leading a portfolio of SAP projects, planning, coordinating these projects, and executing the transition of support services to the Business-As-Usual (BAU) support teams.

Additionally, you will be responsible for providing commercial oversight, preparing Statements of Work (SOW), and supporting presales activities. You will be managing multiple projects and tasks while minimising disruption to the day-to-day operations of Managed Services. This includes facilitating a seamless handover, aligning with business goals, and effectively managing risks, stakeholder relationships, and operational readiness.

Key Responsibilities:

• Transition planning and execution
• Project management
• Forecast accuracy
• Commercial management
• Stakeholder and client management
• Risk and compliance management
• Service operations and handover
• Continuous improvement and optimisation

About you:

• Bachelor’s degree in IT, Business, or related field
• PMP, PRINCE2, or ITIL certification preferred
• Experience delivering upgrades and Infrastructure SAP projects
• 5+ years of experience in IT service transition, managed services, or project management
• Experience in large-scale IT transformations or outsourcing projects
• SAP project management knowledge is essential
• Experience in delivering upgrades and infrastructure projects
• Proven leadership and team management experience
• Strong interpersonal and conflict-resolution skills
• Ability to build a positive, collaborative, and high-performing team culture
• Strong technical understanding of managed services and IT service delivery
• Mentoring and coaching skills to guide team members toward improvement
• Experience in handling team resource management and identifying skill gaps
• Experience in IT service management (ITSM) and service transition
• Strong understanding of ITIL frameworks and best practices
• Familiarity with managed service agreements (MSAs) and SLAs

Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.

We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.