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A leading recruitment consultancy in London is seeking a Head of Salesforce Centre of Excellence. In this vital role, you will steer the strategic direction and operational excellence of Salesforce across the organization, manage a high-performing team, and establish key internal and external relationships. Ideal candidates possess extensive Salesforce expertise and strong leadership skills to drive business-focused solutions. This position offers hybrid working options with 2 days onsite per week.
Permanent role
Hybrid Working: 2 days onsite per week
The Head of Salesforce Centre of Excellence (CoE) is responsible for setting the Salesforce strategic direction, enhancing capabilities, and ensuring operational excellence within the organisation. The role requires a strong understanding of the Salesforce product suite and experience managing Salesforce administrators and developers.
This position also demands strategic vision, strong leadership, and programme management skills to successfully deliver initiatives and promote ongoing Salesforce adoption across the organisation.
The successful candidate will develop business-focused solutions, manage the Centre of Enablement (CoE), and maintain key relationships with internal business units, external system integrators (SI), Salesforce, and other government departments.
This role is a strategic platform to address data challenges, improve efficiencies, and streamline non-standard processes. It is not used for sales and marketing purposes but to manage processes, cases, contacts, etc.
Key Responsibilities
Strategic Leadership and Governance:
Centre of Excellence (CoE) Management:
Offshore Systems Integrator (SI) Relationship Management:
Business-Focused Solution Development:
Salesforce Administration and Development:
Automation Strategy and Subject Knowledge:
Key Outputs and Deliverables
Essential Skills and Experience
Strategic Vision and Leadership: Clear strategic vision for Salesforce's role in broader business goals.
Salesforce Expertise: Extensive hands-on functional and technical experience with Salesforce products and architecture.
If this describes you and you're seeking a permanent opportunity to shape and lead this role, apply now.