Head of Sales & Reservations - Maternity Cover

Incipio Group HQ; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company based in London is seeking a Head of Sales & Reservations for maternity cover. This role focuses on leading a high-performing team to maximize sales and deliver exceptional guest experiences across multiple venues. The ideal candidate should possess strong leadership and analytical skills, with a background in the hospitality industry. They will set ambitious targets and ensure seamless communication throughout the organization.

Benefits

Health insurance

Gym membership discounts

Career development opportunities

50% discount for food and drink

Qualifications

• Experience in sales and reservations management.
• Ability to lead and inspire teams towards achieving targets.
• Strong understanding of hospitality industry standards.

Responsibilities

• Build and lead a high-performing sales team.
• Ensure seamless communication between venues and the sales team.
• Drive performance through strategic KPI management.
• Foster guest retention and loyalty through exceptional service.
• Conduct market analysis for improvement opportunities.

Skills

Leadership skills

Detail-oriented

Organisational skills

Analytical skills

Communication skills

Job description

Social network you want to login/join with:

Head of Sales & Reservations - Maternity Cover, London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

cb4cc236c7f2

Job Views:

Posted:

Expiry Date:

26.09.2025

col-wide

Job Description:

Head of Sales & Reservations - Maternity Cover up to 12 months

Inspired by Operations Director

Supported by Sales & Reservations Executive,
Reservations Assistants

We curate beautiful spaces with vibrant atmospheres for
great times.

Head of Sales & Reservations

As Head of
Sales and Reservations, you will be an inspirational, highly organised, and
detail-oriented leader, dedicated to delivering exceptional guest experiences
across all Incipio venues. You will define the annual strategy for our
multi-brand operation, set ambitious targets for your team, and drive their
performance to achieve outstanding commercial success.

You will
actively engage with Incipio’s unique culture, championing our people and your
team to foster accountability, collaboration, and a commitment to excellence.

We Expect You To:

Build and lead a high-performing team focused on maximising
sales, delivering unparalleled Incipio hospitality, and securing every booking
opportunity.

Ensure
consistent and proactive communication from the Sales and Reservations team to
all venues, fostering seamless collaboration and clarity at every level.

Collaborate with General Managers to establish clear Sales
and Reservations guidelines that all team members consistently follow to
promote our services and products effectively.

Adopt a strategic approach in driving the Sales and
Reservations team to excel in phone sales and service delivery, optimise
booking opportunities, foster guest retention and loyalty as well as ensure the
smooth operations of the Sales & Reservations Department.

Instil professionalism throughout the booking process,
ensuring every guest interaction reflects exceptional service standards.

Use KPIs and metrics to guide the team, ensuring focus on
activities that generate results and drive performance.

Develop and implement reservation procedures aligned with
marketing campaigns and initiatives.

Proactively seek out growth opportunities by developing new
packages, policies, and proactive sales strategies.

Track and report KPIs and team metrics, providing clear
insights and recommendations to the to Operations Director.

Ensuring the accuracy of all menu information and pricing
within the booking system across the estate, collaborating closely with the
Operations team to ensure set menus and seasonal updates are uploaded promptly
and correctly.

Regularly auditing the Reservations System to ensure
availability is maximised and accurate

Collaborating closely with the Events Team to identify,
develop, and implement strategies that maximise all sales opportunities. This
includes setting proactive sales targets, ensuring seamless communication
between teams, and leveraging available resources to optimise guest engagement
and drive revenue growth.

Manage all invoicing and booking contracts, ensuring our
booking and phone systems operate seamlessly in line with HQ and venue
schedules.

Conduct market analysis and bring innovative ideas and
initiatives to enhance the group’s offering and competitiveness

Embrace and
actively embody Incipio’s culture, mantra, values, and vision, serving as a
role model for your team and the wider organisation.

Who You’ll Be:

A
collaborative leader who thrives in a leadership role while seamlessly working
with multiple stakeholders across the business to achieve shared goals.

A motivational and dynamic leader, inspiring your team to
excel.

Highly organised, with a keen eye for detail and process
improvement.

Proactive and solution-driven, always seeking opportunities
to enhance performance.

Passionate about delivering exceptional guest experiences
across all venues.

A strategic thinker, aligning team efforts with company
goals and vision.

Collaborative, fostering strong relationships across
departments and venues.

Analytical, leveraging data and KPIs to inform decisions and
drive success.

Adaptable, thriving in a fast-paced, multi-brand hospitality
environment.

Fun! Capable of integrating seamlessly into Incipio’s
culture.

Benefits & Best Bits

Vitality Package: Dental, Optical
and Health insurance. Gym membership discounts + other rewards

Self Space: Free Therapy through
Self Space. Accessible to anyone who works for Incipio

Hugely exciting career
development, with opportunities to grow and expand in this role as the business
grows

Bonus capacity pro rated

Company awards and events

Sickness & Compassionate Pay

Incentive trips (Think Wine trips
to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and
Adoption leave

Incipio FC + Seasonal Socials

50% discount for food and drink
in all our venues

Length in service; earn
additional holiday after 2 years continuous service

We’re all about celebrating
individuality & inclusivity. At Incipio, we believe diverse teams make the
best teams. That’s why we welcome applications from all backgrounds,
experiences, and perspectives—regardless of race, gender, age, disability,
religion, sexual orientation, or anything else that makes you uniquely you. If
you need any adjustments during the application process, just let us know—we’ve
got you!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.