Head of sales operations

The Retail Partnership Ltd; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company is looking for a Sales Operations and Customer Service Leader to enhance their European market presence. Based in London, you will oversee order processes, manage customer service operations, and lead a pan-European team. This role includes driving system optimizations and improving service delivery across various partners.

Qualifications

• Experience in a senior sales operations or customer service leadership role.
• Proven people management and team development experience.
• Comfortable leading systems implementation and continuous improvement initiatives.

Responsibilities

• Leading and managing the full Order to Cash process including order entry, EDI, invoicing and collections.
• Overseeing customer service operations across key accounts, distributors and self-service partners.
• Delivering cross-functional improvement projects to enhance speed, service and accuracy.

Skills

Communication

Attention to detail

Problem solving

Job description

An exciting opportunity to join a global group company with a strong portfolio of reputable brands. Based in their London office, this role will lead the sales operations and customer service functions across European markets. Working closely with planning, finance, and sales teams, the role plays a critical part in optimising systems, processes and service delivery.
Main responsibilities will include:

• Leading and managing the full Order to Cash process including order entry, EDI, invoicing and collections
• Overseeing customer service operations across key accounts, distributors and self-service partners
• Managing and developing a pan-European team of customer service professionals
• Supporting demand planning and sales enablement functions to ensure accuracy and efficiency
• Ensuring smooth onboarding of new partners and consistently high service levels
• Managing sales data, pricing and trade terms in internal systems
• Driving system optimisation including NuORDER,for B2B,,EDI and other automated sales tools
• Leading sales process governance including sample coordination, portal management and GTM planning
• Overseeing account classification, segmentation and B2B platform support
• Delivering cross-functional improvement projects to enhance speed, service and accuracy

Person specification:

• Experience in a senior sales operations or customer service leadership role
• Strong communicator with excellent attention to detail
• Proven people management and team development experience
• Confident problem solver with a process-led approach
• Comfortable leading systems implementation and continuous improvement initiatives