Head of Sales & Customer Success

Aphex; London; On-site; GBP 200,000 +; Full time

Job summary

A leading software firm in London is seeking a commercial performance leader to drive B2B sales and customer success. You will coach and lead teams, evolve sales strategies, and partner with the CEO for expansion initiatives. Ideal candidates will have 5-8 years of experience in sales or customer success, strong leadership skills, and a data-driven approach to account growth.

Benefits

Remote working options

Leadership programmes

Up to a week of training leave each year

Qualifications

• 5-8 years experience in B2B sales or customer success.
• Natural leadership skills.
• Ability to coach teams through complex sales cycles.

Responsibilities

• Evolve core playbooks across various functions.
• Build high-performance coaching across teams.
• Drive pipeline discipline and forecast accuracy.
• Partner with CEO for geographic and product expansion.

Skills

B2B sales

Customer success

Leadership skills

Coaching

Account-based growth

Job description

Who’s it for and what’s in it for you?

The importance of planning software for major projects cannot be understated, and our client has produced one of the very best. Their solution is proven to identify issues early, reduce admin time, and streamline projects for ultimate efficiency. Theres a reason why their software is trusted by construction companies across the globe.

They appreciate the impact a great culture has on performance, so they treat all employees to a range of exceptional benefits. Remote working options, leadership programmes, and up to a week of training leave each year. High standards are expected from you, but you will be rewarded for your efforts.

What will your day to day look like?

Youll be the driving force behind commercial performance - coaching, leading, and building systems that help the team win and expand. You can expect a typical day to involve:

• Evolving core playbooks across pre-enterprise, post-enterprise, and project deployment
• Building a high-performance coaching cadence across Sales, AM, and CSM functions
• Driving consistent pipeline discipline and forecast accuracy
• Getting hands-on with key deals, helping reps craft multi-threaded strategies
• Partnering with the CEO to create bandwidth for geographic and product expansion
• Contributing to broader leadership decisions across the business

This role will suit you if youa

• Have 5-8 years experience in B2B sales or customer success
• Have natural leadership skills
• Have a player-coach mentality 11 happy to roll up your sleeves when needed
• Can coach teams through complex sales cycles, ensuring consistent performance
• Experience in building systematic approaches to account-based growth
• Bring high energy, fast thinking, and a bias for action
• Are confident that you can shape the future sales strategy