Head of Sales and Operations

IWS Water Hygiene; Walsall; On-site; GBP 80,000 - 100,000; Full time

Job summary

A water hygiene solutions company is seeking a Head of Sales and Operations to drive performance and lead a national team. Candidates should have experience in water treatment and a strong commercial background. This role offers a competitive salary starting at £70,000, plus bonuses and additional benefits.

Benefits

Company car or cash alternative

Company pension with employer contribution

Store discount

24-hour helpline for confidential advice

20 days holiday plus 8 bank holidays

Eyecare vouchers

Employee Assistance Programme (EAP)

Qualifications

• Track record of delivering growth.
• Experience with public sector and industrial clients.

Responsibilities

• Lead the sales strategy and operational execution across the Water Treatment Division.
• Build and lead a high-performing sales and service team.
• Deliver on revenue, margin, and customer satisfaction targets.

Skills

Experience leading commercial and operational teams in water treatment

Strong commercial acumen

Technical expertise in water systems

Excellent leadership and team development skills

Understanding of compliance frameworks

Education

Relevant industry qualifications (Legionella control, water hygiene, chemical/process engineering)

Job description

Head of Sales and Operations

Job Title:Head of Sales and Operations
Location:United Kingdom
Salary:From £70,000 plus bonus
Travel:Nationwide travel required

Lead Growth. Drive Performance. Shape the Future of Water Treatment.

Are you a strategic leader with deep expertise in water treatment, a track record in sales and operational delivery, and the drive to scale a high-performing business?

IWS Water Hygiene, part of South Staffordshire Plc, is a market leader in water hygiene, legionella control, and treatment solutions.

We are now entering a major growth phase in our Water Treatment Division and we're seeking a commercially focused, technically confident Head of Sales and Operations to lead the charge.

The Role:
This is a pivotal role with full responsibility for both sales strategy and operational execution across our Water Treatment Division. You’ll lead a national team, drive new business growth, and ensure consistent, high-quality delivery to clients across industrial, commercial, and public sectors.

Key Responsibilities

• Lead the sales, technical, and operational strategy for the Water Treatment Division
• Build and lead a high-performing sales and service team, expanding our technical, commercial, and field capabilities
• Deliver on revenue, margin, and customer satisfaction targets
• Build and manage a national sales and service team, including technical consultants and field engineers
• Expand our footprint in key sectors: manufacturing, pharma, facilities management, utilities
• Oversee operational delivery ensuring quality, compliance, and efficiency
• Develop and maintain senior-level client relationships
• Collaborate with the executive team on innovation, pricing, and business model evolution
• Be part of a senior leadership team helping to guide the wider business strategy for IWS
• Represent the division across industry forums

What You’ll Need:

• Experience leading commercial and operational teams in water treatment
• Strong commercial acumen and a track record of delivering growth
• Technical expertise in water systems (cooling towers, boilers, softeners, etc.)
• Excellent leadership and team development skills
• Experience with public sector and industrial clients
• Relevant industry qualifications (Legionella control, water hygiene, chemical/process engineering)
• Understanding of compliance frameworks (e.g., HSG274, BSRIA)

What You’ll Get in Return:

• A competitive salary from?£70,000?per annum plus bonus
• Company car or car cash alternative
• Company pension with employer contribution
• Store discount for personal shopping needs
• 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital and health
• 20 days holiday (plus 8 bank holidays)?
• Eyecare vouchers – via Specsavers
• Employee Assistance Programme (EAP)

Who we are:
IWS Water Hygiene (WH), is part of SSI Services (UK) Ltd, a division of South Staffordshire Plc. IWS (WH) provides services in all aspects of water hygiene and legionella control including legionella risk
assessments into the public sector, utility companies, industrial, commercial, and retail customers.

IWS (WH) has offices throughout the UK and work is undertaken the length and breadth of the country.

IWS (WH) is a successful, growing company that is looking for talented employees who want to work in an environment that is challenging and rewarding.

REF-223 032