Head of Sales Administration

Connells Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading real estate company in London is seeking a Head of Sales Administration to manage the Sales Administration team and enhance operational efficiency. The ideal candidate will have team management experience, strong communication skills, and proficiency in Microsoft Office. Responsibilities include overseeing day-to-day operations, recruiting and training staff, and ensuring high performance standards.

Qualifications

• Experience managing a team.
• Knowledge of HR processes is beneficial.
• Experience in an administrative role.
• Strong prioritisation and multitasking skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the Sales Administration Teams.
• Organise team to achieve high Sales audit scores.
• Recruit and train new administrators.
• Respond to sales queries from other branches.
• Oversee day-to-day operations of the team.

Skills

Team Management

Stakeholder Management

Communication Skills

Prioritisation

Multitasking

Microsoft Office Proficiency

Job description

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Head of Sales Administration

We are looking to recruit a Head of Sales Administration who will oversee the running of the company's Sales Administration team and the day-to-day operations of the London Admin Team, providing administrative support to the London office.

About the role:

The successful candidate will be responsible for:

• Managing the Sales Administration Teams.
• Organising and managing the team to achieve high Sales audit scores (over 90%).
• Recruiting new administrators, including interviewing and administering tests.
• Training and developing new administrators with ongoing coaching.
• Mentoring team members.
• Responding confidently to sales queries from other branches.
• Serving as the first point of contact for Sales administrative queries.
• Adapting the London Sales Admins to support the needs of the London Sales business.
• Supporting the Country Sales Admins to meet business needs.
• Fostering collaboration between the two teams.
• Collating data and reporting on business activity.
• Managing the branch audit process with the Business Services Team.
• Ensuring all Admins understand and can use iNexus reporting software.
• Managing holiday cover for administrators within the London region.
• Supporting projects and administrative duties across branches.
• Going beyond core responsibilities to meet business needs.
• Working autonomously with minimal instruction.
• Proactively identifying issues and sharing ideas for improvement.
• Creating procedures to enhance organisation and efficiency.
• Ensuring team members complete their training courses (iLearn).
• Arranging regional admin meetings (at least twice a year) and monthly Teams calls.
• Traveling to other offices as necessary for role fulfillment.
• Overseeing the day-to-day operations of the London Sales Admin team and supporting the Country Admin Team with the Area Admin Manager.

Skills and experience:

The ideal candidate will have:

• Experience managing a team.
• Knowledge of HR processes (beneficial).
• Ability to manage multiple stakeholders, including Senior Leadership.
• Experience in an administrative role.
• Professional appearance and ability to handle face-to-face and telephone interactions.
• Strong prioritisation and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office suite.