Head of Sales

Clay & Rock; Exeter; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading luxury retail company is seeking a Showroom Manager to enhance its showroom experience in Exeter. The ideal candidate will display strong leadership, a background in luxury retail, and a passion for exceptional customer service while driving sales and developing a high-performing team.

Benefits

Contributory pension scheme

23 days holiday increasing to 26

Staff discounts

Death in service cover

Healthcare Cashplan

Qualifications

• Minimum of 5 years in a customer-facing retail role with a focus on performance improvement.
• Strong knowledge of interior design trends.
• Commercially minded, focused on driving measurable improvements.

Responsibilities

• Oversee showroom aesthetics and implement visual merchandising strategies.
• Develop and manage the sales team, ensuring alignment with brand goals.
• Analyse sales data to identify improvement opportunities.

Skills

Leadership

Coaching

Communication

Education

Background in luxury retail

Job description

PURPOSE OF THE ROLE

The primary focus is driving improvements across all Clay & Rock showrooms by ensuring that staff, processes and customer experience meet the highest standards. This role demands strong leadership, expertise in luxury retail and a keen eye for design to provide an exceptional interior design service,expertise in recruiting and developing team members and the ability to enhance the teams’ performance to drive sales growth. In this role the incumbent will ensure our showrooms reflect ourbrand vision and ensure our product offerings are aligned with our brand, market trends and customerpreferences.

MAIN RESPONSIBILITIES

Showroom Management:

• Oversee the maintenance and enhancement of showroom aesthetics to ensure alignment withClay & Rock's brand standards and current design trends.
• Implement visual merchandising strategies that enhance product presentation and customerengagement.
• Regularly review and update showroom displays to keep them fresh, relevant and appealing.

Sales Staff Development:

• Develop and manage the sales team.
• Recruit and on-board new members, ensuring they align with our brand goals.
• Identify individual performance goals and collaborate with Head Office to provide targetedtraining, either through your efforts or through other resources, to improve performance.
• Develop a strong understanding of luxury market drivers and customer preferences. Equip theteam to provide exceptional service and personalised solutions that drive sales and meetcustomer’ needs.
• Foster a positive and motivating work environment. Recognising and reward outstandingperformance to maintain high morale and achieve sales targets.

Product Development:

• Collaborate with the product development team to provide insights and feedback on productofferings based on customer preferences and market trends.
• Participate in the development of new products and collections, ensuring they meet customer’needs and align with market demands.

Sales Strategy and Performance:

• As part of the senior team, analyse sales data and market trends to identify opportunities forimprovement and adjust strategies accordingly.
• Implement sales strategies to drive revenue growth and achieve sales targets.
• Report on sales performance.

Customer Experience:

• Set exceptional customer service standards across the showrooms.
• Make sure these standards are being upheld, providing training where required.
• Address customer enquiries and resolve any issues promptly and effectively.

Health and Safety:

• Endorse and promote a positive and conscious health and safety culture within theCompany. Ensure always take reasonable care of their own health and safety and that of otherswho may be affected by their acts or omissions.
• Ensure compliance with all health and safety, quality and human resource policies and proceduresof Original Style.

These are the main functions of the job but the incumbent may be required to carry out other duties

as may be reasonably required to meet the demands of the business.

PERSON SPECIFICATION

Key Attributes:

• A structured, process-driven leader who ensures high standards are met and exceeded.
• Strong coaching, training, and mentoring abilities.
• A hands-on, high-energy approach with attention to detail and operational excellence.
• Ability to hold people accountable while also fostering their development.
• Ability to build and maintain relationships with high-value clients and stakeholders.
• Data-driven mindset with the ability to assess performance and implement improvements.
• Exceptional communication skills, both written and verbal, including reporting andpresentations.
• Ability to work collaboratively across different teams and levels of seniority.
• High level of professionalism and a passion for delivering exceptional customer experiences.

Experience & Requirements:

• Proven track record in high-end retail management, demonstrating an ability to understand andcater to the needs of luxury customers, combined with proven experience of staff development,and operational execution.
• Deep awareness and involvement in the luxury retail market, with a strong understanding of thekey drivers and preferences of high-end customers.
• Strong knowledge of interior design trends and an eye for aesthetic detail.
• Minimum of 5 years’ experience in a customer-facing retail role, with a focus on performanceimprovement.
• Experience working across multiple retail locations.
• Commercially minded with a focus on driving measurable improvements.
• A full (ideally clean) U.K. driving licence is essential.

Personal Attributes:

• A natural leader with a proactive and results-driven mindset.
• Passionate about people development and creating high-performing teams.
• Confident, persuasive, and able to challenge constructively.
• Positive, enthusiastic, and highly motivated.

REMUNERATION AND BENEFITS

We offer a competitive salary (up to £70k OTE, comprising basic salary plus bonus) and benefitsincluding a contributory pension scheme, 23 days holiday (increasing to 26 days with service) pluspublic holidays, staff discounts, death in service cover and Medicash Healthcare Cashplan (includingshopping, travel and gym discounts). In addition there is structured training and the potential forcareer progression within our growing dynamic Company.

BACKGROUND INFORMATION ON ORIGINAL STYLE LIMITED

Please refer to the following websites: http://www.originalstyle.com

https://www.clayandrock.co.uk

http://www.designworkstiles.com

https://www.countytilewarehouse.co.uk

TO APPLY

Applicants should send their CV and a cover letter (including salary expectations) toDiane Smith, Human Resources Manager, preferably by email [e-mail] or by post to Original Style Limited, Falcon Road, SowtonIndustrial Estate, Exeter, Devon, EX2 7LF