Head of Revenue Operations

Intercity Technology; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions partner in Birmingham is seeking a Head of Revenue Operations to drive the success of Sales, Marketing, and Customer teams. This role involves optimising CRM platforms, ensuring data integrity, and providing insights to senior leaders. The ideal candidate will have over 5 years' experience in Sales or Revenue Operations and strong CRM expertise. The position offers an opportunity to lead with a focus on continuous improvement and operational excellence in a dynamic environment.

Benefits

33 days holiday including bank holidays

Annual pay reviews

All-company bonus scheme

Employee assistance programme

Company pension

Active social calendar

Qualifications

• 5+ years in Sales or Revenue Operations, including leadership experience.
• Proven ability to create data-driven reports and actionable insights.
• UK right to work.

Responsibilities

• Own and optimise our CRM platform to support workflows.
• Deliver dashboards and reporting suites for visibility.
• Drive process standardisation and continuous improvement.

Skills

CRM expertise (Dynamics, HubSpot)

Advanced analytics skills

Excellent communication

Stakeholder management

Leadership

Commercial Acumen

Data & Analytics

Process Excellence

Collaboration

Education

Degree-qualified or equivalent experience

Job description

About The Role

Keep our revenue engine thriving. Shape the commercial experience. Be our next Head of Revenue Operations!

We’re looking for a Head of Revenue Operations to align and empower our Sales, Marketing, and Customer teams, making sure they have the tools, insights, and processes to perform at their best. From CRM excellence and data-driven decision-making to sales enablement and operational efficiency, you’ll be the backbone of our commercial success.

This is a fantastic opportunity to join a fast-paced, forward-thinking team where your expertise will make a real impact.

Key Responsibilities as Head of Revenue Operations:

• Own and optimise our CRM platform to support sales, marketing, and customer workflows.
• Deliver dashboards, reporting suites, and forecasting tools for real-time visibility.
• Ensure data integrity and provide actionable insights to senior leaders.
• Drive process standardisation and continuous improvement across the sales cycle.
• Lead automation initiatives to remove friction and boost productivity.
• Design and deliver sales enablement programmes, onboarding, and training.
• Collaborate with Marketing, Product, and CX to align campaigns and propositions.
• Coach and develop the RevOps team, embedding governance and best practice.

What We’re Looking For:

• Degree-qualified or equivalent experience.
• 5+ years in Sales or Revenue Operations, including leadership experience.
• Strong CRM expertise (Dynamics, HubSpot) and advanced analytics skills.
• Proven ability to create data-driven reports and actionable insights.
• Excellent communication and stakeholder management skills.
• UK right to work.

Skills & Competencies:

• Commercial Acumen: Understand the bridge between Sales, Marketing, and Operations.
• Data & Analytics: Turn complex data into clear, actionable recommendations.
• Process Excellence: Streamline workflows and drive operational efficiency.
• Leadership: Build and develop a high-performing team.
• Collaboration: Work cross-functionally and influence at all levels.

What We Offer:

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• Employer of the Year 2025 - British Business Excellence Award
• Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.