Head of Retail & Travel Operations

C&M Travel Recruitment; South Yorkshire; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading recruitment firm seeks a skilled Head of Retail & Travel Operations to lead their thriving travel business. The ideal candidate will manage a dynamic team, drive commercial performance, and foster growth in leisure travel, ensuring alignment with market expectations and customer demands.

Benefits

Performance-related bonus

Travel industry perks

Holiday concessions

Qualifications

• Strong experience in retail travel management, call centre environments or homeworking.
• Proven leadership skills with a track record in driving sales and growth.
• Confident in managing financial operations and performance reporting.

Responsibilities

• Lead and manage a call centre and admin team to achieve sales targets.
• Develop and execute marketing strategies across platforms.
• Oversee website management and support a national network of homeworkers.

Skills

Leadership skills

Commercial awareness

Marketing experience

Travel product knowledge

Financial management

Job description

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C&M Travel Recruitment provided pay range

This range is provided by C&M Travel Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from C&M Travel Recruitment

Senior Account Manager specializing in Travel industry recruitment

Head of Retail & Travel Operations

Location: Yorkshire, Office base with flexibility

About the Role:

An exciting opportunity has become available for a talented and experienced Head of Retail & Travel Operations to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel.

Head of Retail & Travel Operations Key Responsibilities:

• Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets
• Develop and execute marketing strategies across digital and traditional platforms
• Oversee website management and content for multiple travel brands
• Expand and support a national network of homeworkers, including recruitment, onboarding, and training
• Manage key financial functions including budgeting, invoicing, and commission payments
• Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel
• Collaborate with stakeholders and suppliers to drive commercial performance

Head of Retail & Travel Operations Skills and Experience:

• Strong experience in retail travel management, or call centre, or homeworking environments
• Proven leadership skills with the ability to inspire and develop teams
• Commercially driven with a strong track record in achieving sales and growth targets
• Excellent understanding of leisure travel products and customer expectations
• Confident managing financial operations and performance reporting
• Creative thinker with experience in marketing, digital engagement, and customer acquisition

Head of Retail & Travel Operations Additional Info:

• £50,000- £60,000 per year
• Performance-related bonus
• Travel industry perks and holiday concessions
• Office based in Yorkshire with flexibility
• The opportunity to shape and grow an already successful business

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Travel Arrangements

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