Head of Retail & Travel Operations

JR United Kingdom; South Yorkshire; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading multi-channel travel business is seeking a Head of Retail & Travel Operations based in Yorkshire, offering flexibility. This dynamic role involves leading diverse teams, developing marketing strategies, and managing financial operations while driving growth and innovation in leisure travel.

Benefits

Performance-related bonus

Travel industry perks and holiday concessions

Opportunity to shape and grow the business

Qualifications

• Strong experience in retail travel management, call centre, or home working environments.
• Proven leadership skills with the ability to inspire and develop teams.
• Commercially driven with a strong track record in achieving sales targets.

Responsibilities

• Lead and manage a small in-house call centre and admin team to achieve sales targets.
• Develop and execute marketing strategies across digital and traditional platforms.
• Manage key financial functions including budgeting and invoicing.

Skills

Retail travel management

Leadership

Commercial acumen

Marketing

Financial management

Job description

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Head of Retail & Travel Operations, south yorkshire

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Client:

C&M Travel Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Head of Retail & Travel Operations

Location: Yorkshire, Office base with flexibility

About the Role:

An exciting opportunity has become available for a talented and experienced Head of Retail & Travel Operations to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel.

Head of Retail & Travel Operations Key Responsibilities:

• Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets
• Develop and execute marketing strategies across digital and traditional platforms
• Oversee website management and content for multiple travel brands
• Expand and support a national network of homeworkers, including recruitment, onboarding, and training
• Manage key financial functions including budgeting, invoicing, and commission payments
• Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel
• Collaborate with stakeholders and suppliers to drive commercial performance

Head of Retail & Travel Operations Skills and Experience:

• Strong experience in retail travel management, or call centre, or homeworking environments
• Proven leadership skills with the ability to inspire and develop teams
• Commercially driven with a strong track record in achieving sales and growth targets
• Excellent understanding of leisure travel products and customer expectations
• Confident managing financial operations and performance reporting
• Creative thinker with experience in marketing, digital engagement, and customer acquisition

Head of Retail & Travel Operations Additional Info:

• £50,000- £60,000 per year
• Performance-related bonus
• Travel industry perks and holiday concessions
• Office based in Yorkshire with flexibility
• The opportunity to shape and grow an already successful business