Head of Retail - Travel

JR United Kingdom; Nottingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

Une marque emblématique de voyage recherche un Head of Retail pour développer sa stratégie commerciale dans le domaine duty-free. Le candidat idéal possède une solide expérience en gestion de retail à fort volume et un sens aigu des opérations, avec un accent sur le service à la clientèle. Ce rôle implique des responsabilités en leadership et la supervision des performances commerciales across plusieurs points de vente.

Qualifications

• Minimum 5 ans d'expérience en retail multi-magasin, notamment duty-free.
• Succès avéré dans l'augmentation des ventes et de la rentabilité.

Responsibilities

• Développer et mettre en œuvre la stratégie de vente pour duty-free.
• Gérer l'exploitation des magasins, y compris la gestion des stocks et la conformité.
• Développer des offres de soumission concurrentielles pour les concessions de vente.

Skills

Leadership

Communication

Financial management

Retail management

Job description

Social network you want to login/join with:

The Change Partners - Global talent specialists for a connected world

Location:

Nottingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand looking for a Head of Retail on an initial contract-to-permanent basis, starting part-time (1-2 days per week initially, increasing over time).

The Head of Retail will be responsible for overall retail strategy and execution, including Duty Free and Operator tender management, and working with Operators for retail execution.

Key Responsibilities

• Develop and implement the overall retail strategy for duty-free and tenders, aligning with company objectives and market trends.
• Drive sales targets and profitability across all stores through effective merchandising, promotions, and team motivation.
• Oversee retail operations, including inventory management, visual merchandising, store maintenance, and compliance with operational standards specific to duty-free and tenders.
• Manage and execute outlet implementation with operators.
• Ensure a customer-centric approach, delivering exceptional service to international travelers.
• Manage budgets, analyze sales data, control costs, and prepare regular commercial reports for senior management.
• Build and maintain relationships with authorities, concessionaires, brand partners, and stakeholders in the duty-free and tender ecosystem.
• Stay informed about industry trends, competitor activities, and traveler demographics to identify new opportunities.
• Participate in developing competitive tender bids for retail concessions, understanding commercial terms and operational requirements.

Your background:

• At least 5 years of experience in high-volume retail, especially within duty-free, travel retail, airports, or similar international concession environments.
• Proven success in increasing sales and profitability in a multi-store retail setting.
• Strong knowledge of duty-free operations, retail management, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills to manage diverse teams.
• Financial skills including budgeting, forecasting, and P&L management.