Head of Retail - Travel

JR United Kingdom; Norwich; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading travel brand is seeking a Head of Retail for a part-time role, evolving to full-time, responsible for driving overall retail strategy and execution. The ideal candidate will have extensive experience in duty-free retail, managing sales, and ensuring exceptional customer experiences in dynamic environments.

Qualifications

• Minimum of 5 years experience in high-volume retail, particularly in duty-free.
• Proven track record in sales growth and profitability.
• Strong understanding of retail operations and concession agreements.

Responsibilities

• Develop and implement the retail strategy in line with company objectives.
• Drive sales targets and profitability across stores.
• Manage inventory and ensure compliance with operational standards.

Skills

Leadership

Communication

Sales Growth

Financial Acumen

Job description

Social network you want to login/join with:

The Change Partners - Global talent specialists for a connected world

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

The Change Partners are working with an iconic Travel brand who are looking for a Head of Retail on an initial contract to permanent basis starting part-time (1-2 days per week initially which will increase).

The Head of Retail will be responsible for overall Retail strategy and execution including Duty Free and Operator tender, management and implementation including working with Operators for Retail execution.

Key Responsibilities

• Develop and implement the overall retail strategy for all duty-free and tender, aligning with company objectives and market trends.
• Drive sales targets and profitability across all stores through effective merchandising, promotions, and sales team motivation.
• Oversee all aspects of retail operations, including inventory management, visual merchandising, store maintenance, and adherence to operational standards and regulations specific to duty-free and tender environments.
• Manage and execute Outlet implementation with Operators.
• Champion a customer-centric approach, ensuring exceptional service delivery and a memorable shopping experience for diverse international travelers.
• Manage budgets, analyse sales data, control costs, and provide regular commercial reports to senior management.
• Build and maintain strong relationships with relevant authorities, concessionaires, brand partners, and other key stakeholders in the duty-free and tender ecosystem.
• Stay abreast of industry trends, competitor activities, and traveler demographics to identify new opportunities and inform strategic decisions.
• Participate in and oversee the development of competitive tender bids for new and existing retail concessions, demonstrating deep understanding of commercial terms and operational requirements.

Your background:

• Minimum of 5 years experience in high-volume retail, with a significant portion of that experience specifically within duty-free, travel retail, airports/rail or similar international concession environments.
• Demonstrable success in driving sales growth and profitability in a multi-store retail portfolio.
• Strong understanding of duty-free operational complexities, retail operations, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage diverse teams.
• Proven financial acumen, including budget management, forecasting, and P&L responsibility.