Head of Retail - Pennines

Greggs; Penrith; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading UK retail company is seeking a Head of Retail for the Pennines Region to drive business growth and customer service excellence. The ideal candidate will have senior management experience in multi-site retail and a strong track record of strategic planning. This full-time role offers extensive benefits, including a management bonus scheme and career progression opportunities.

Benefits

25 days annual leave

Management Bonus Scheme

Private Medical Insurance

Career progression opportunities

Employee Assistance Programme

Qualifications

• Experience leading retail operations in a multi-site context.
• Ability to develop and implement strategic plans.
• Competence in managing and developing team members.

Responsibilities

• Grow the business with new shop developments.
• Drive customer service standards across the region.
• Lead new shop opening programs.
• Implement brand standards within the region.
• Manage sales and profit budgets.

Skills

Senior management experience in multi-site retail

Strategic planning and innovative solutions experience

People management and development skills

Stakeholder engagement skills

Adaptability to change and improvement

Strong commercial acumen

Excellent organizational skills

Advanced IT skills including Microsoft 365

Job description

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We have a fantastic opportunity to join the Retail team at Greggs as Head of Retail for the Pennines Region.

Reporting to the Retail Director, this exciting role will lead the profitable growth of the Pennines Region, identifying new sites and opportunities with a focus on delivering the Retail Plan. In return, we offer:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (plus bank holidays), and 1 additional floating day
• Management Bonus Scheme worth up to 30% of your salary
• Profit share: 10% of profits distributed to colleagues with at least 6 months of service
• Private Medical Insurance, free for you and subsidized for dependents
• Permanent Health Insurance as a replacement income scheme
• Automatically enrolled in our Greggs pension scheme with employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit: lump sum of 4 times your annual salary
• Colleague discount up to 50% off Greggs products
• Share save schemes for purchasing discounted Greggs shares
• Career progression and learning opportunities
• Employee Assistance Programme: confidential helpline, wellness content app
• Perks and savings: gift cards, cashback, coupons, lifestyle offers
• Cycle to Work scheme
• Community engagement, environment responsibility, and internal colleague networks

About the role

• Full-time role, flexible considerations possible
• Location within the Pennines region (North West, Nottinghamshire, Yorkshire, Staffordshire)

What you'll do

• Grow the business through organic and new shop development
• Drive high customer service standards across the Region

Business Development

• Lead new shop opening programs and liaise with property teams
• Develop new channels and expand across all day parts

Brand Responsibility

• Implement Brand standards and initiatives within the Region

Operational Excellence

• Improve operations through cross-functional collaboration

Leading the Regional Team

• Lead, coach, and develop the team, fostering a culture of leadership

Brand Standard Delivery

• Ensure standards in service, merchandising, food safety, and H&S are met

Cost Control and Profit Responsibility

• Manage sales and profit budgets for the Region

About you

Seeking experienced individuals with:

• Senior management experience in multi-site retail
• Strategic planning and innovative solutions experience
• People management and development skills
• Stakeholder engagement skills in large groups
• Adaptability to change and improvement
• Strong commercial acumen and target achievement
• Excellent organizational skills and attention to detail
• Advanced IT skills, including Microsoft 365, SharePoint, and knowledge of AI tools

About Greggs

At Greggs, we value our culture of fun, support, and inclusivity. We welcome everyone to join us and be themselves at work, regardless of background or preferences.