Head Of Retail Operations

Zachary Daniels Recruitment; City Of London; On-site; GBP 68,000 - 80,000; Full time

Job summary

A leading retail recruitment agency in London is seeking a Head of Operations to oversee a multi-site retail estate. The ideal candidate will have significant experience in managing large, multi-store operations with a passion for driving operational excellence and delivering exceptional customer experiences. This role offers a salary of up to £80,000 with additional benefits.

Benefits

Benefits package

Qualifications

• Significant experience running large, multi-site businesses (50+ stores).
• Ability to deliver safe, profitable, and customer-obsessed operations.
• Strong leadership skills to build diverse, high-performing teams.

Responsibilities

• Oversee the day-to-day running of all stores ensuring operational excellence.
• Drive performance across sales, service, cost, compliance, and customer experience KPIs.
• Lead, inspire, and develop a large multi-level team to achieve excellence.

Skills

Leadership

Operational Excellence

Financial Acumen

Communication

Job description

Head of Operations | London | Up to £80,000 + Benefits

Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts.

As Head of Operations, you will lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.

Responsibilities:

• Oversee the day-to-day running of all stores, ensuring operational excellence and brand consistency.
• Drive performance across sales, service, cost, compliance, and customer experience KPIs
• Deliver best-in-class standards while fostering continuous improvement across the estate.
• Lead, inspire, and develop a large, multi-level team to achieve operational and cultural excellence.
• Partner closely with HR and Store Leadership to embed engagement, training, and high performance.
• Oversee end-to-end supply chain efficiency-from forecasting to distribution.
• Manage logistics facilities to achieve the right balance between cost control and service quality.
• Champion system and process improvements to optimise stock accuracy and availability.
• Ensure operational readiness for new projects, seasonal activity, and ongoing store programmes.
• Maintain a culture of safety and compliance through robust standards and audit practices.
• Act as senior operational partner to key clients, aligning delivery with their brand goals.
• Drive innovation through data, automation, and process improvement to enhance performance.

Requirements:

• A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores).
• Proven ability to deliver safe, profitable, and customer-obsessed operations.
• A strong and inspirational people leader who thrives on building diverse, high-performing teams.
• Commercially astute, with deep experience managing retail P&Ls and driving business levers.
• Organised, disciplined, and process-driven, with a passion for continuous improvement.
• An excellent communicator, comfortable engaging with both clients and internal stakeholders.
• Passionate about retail, operational excellence, and creating exceptional customer experiences.

If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you.