Head of Retail Education UK & ROI

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in luxury skincare is seeking a dynamic Head of Retail Education to lead the UK & ROI education strategy. This role involves developing training programs for Beauty Advisors, enhancing their skills and performance, and ensuring memorable customer experiences. You will manage a dedicated team, oversee educational activities, and collaborate with global teams to align initiatives. If you are passionate about luxury skincare and have a strong background in education and training, this is a fantastic opportunity to make a significant impact in a prestigious brand.

Benefits

33 holiday days

Long Service Awards

Free product with each new launch

Contributory pension scheme – 8% employer contribution

Opportunities for personal and professional development

Access to Retail Trust including virtual GP services

Annual performance reviews

Qualifications

• Extensive experience in education and training within the beauty industry.
• Proven ability to develop and deliver inspiring education programs across the UK.
• Strong brand and product affinity.

Responsibilities

• Develop and execute the UK & ROI education strategy.
• Lead implementation of the La Prairie Retail Academy programs.
• Create promotional programs for in-store events.

Skills

Education and Training in Beauty Industry

Luxury Skincare Passion

Retail Experience

Presentation Skills

Communication Skills

Motivational Skills

Beauty Therapy Qualifications

Education

Beauty Therapy Qualifications

Job description

Head of Retail Education UK & ROI, London

Client:

Location:

London, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

627875af7b7c

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie may be of interest to you. As the Head Of Retail and Education for both UK & ROI, you will be responsible for developing and implementing education and training strategies, in line with Global guidelines, to enhance the skills, performance, and engagement of Field teams. You will lead the development of retail programs focused on training and coaching Beauty Advisors and regional trainers. Managing a team of two, you will oversee all education activities, plans, and schedules for the year, ensuring all activities are engaging, inspiring, and motivational for the Field teams.

This is a field-based role that will involve travel and overnight stays.

Main Accountabilities

1. Develop and execute the UK & ROI education strategy aligned with local and global business objectives, creating high-performing teams and memorable customer experiences.
2. Lead the implementation of the La Prairie Retail Academy and its education programs, including learning and development paths for Beauty Advisors.
3. Implement, update, and evolve training programs on selling, service, and Retail Mindset branded as: Art of Service, Art of Perfection, and Retail Development to ensure the brand stays ahead in high-touch service and in-store CRM.
4. Create product and novelty training materials and tools.
5. Develop a strong retail, client, and product culture among Beauty Advisors and Field teams.
6. Create promotional programs for in-store events and consumer consultation activities.
7. Design managerial training programs to motivate Beauty Advisors to increase productivity.
8. Support the Field management team with leadership training.
9. Focus on education team’s impact on onboarding, CRM training, soft skills, and career development.
10. Develop training programs for regional trainers to enhance their skills in training and leading La Prairie Retail Academy programs.
11. Assess ROI on education, training, and events, and tailor programs accordingly.
12. Update Art of Beauty trainings and protocols.
13. Ensure global grooming guidelines are followed by Retail teams.
14. Follow global mystery shopping programs, analyze results, and propose improvements.
15. Collaborate with global marketing to ensure the Beauty Advisor is central to the consumer journey and 360 programs, including Store Design & VM, Strategic Innovation & PR, and Brand Development.
16. Work closely with the global education team to align UK initiatives with global vision and roadmap.

Knowledge, Skills, and Experience

1. Extensive experience in education and training within the beauty industry, luxury experience is a plus.
2. Proven ability to develop and deliver inspiring education programs across the UK.
3. Passion for luxury skincare and delivering exceptional customer experiences.
4. Strong brand and product affinity.
5. Retail experience and expertise.
6. Excellent presentation, communication, and motivational skills (ambassador role).
7. Beauty Therapy qualifications.

In return, La Prairie offers:

• A competitive salary and discretionary bonus scheme.
• 33 holiday days (including bank holidays).
• Long Service Awards starting after 3 years of service.
• A free product with each new launch.
• Contributory pension scheme – 8% employer contribution.
• Opportunities for personal and professional development.
• Access to Retail Trust including virtual GP services and discount apps.
• Annual performance reviews to support career growth.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Do not include bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom