Product Lead & CX - Retail Banking Products

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Head of Retail Banking Products & CX, London

Client: Talensa Partners

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 4

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Talensa is working exclusively with a well-established, ambitious international bank that is on a mission to transform its banking proposition, enhance digital banking capabilities, create new services, and foster customer-centric experiences across its markets.

This Product Leader position seeks an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and growing their new digital retail bank proposition and product suite.

The successful candidate will report to and work closely with a prominent retail banking leader, ensuring strategic alignment. Collaborating with CRM and Marketing leads, you will develop and implement the product roadmap to meet customer needs and expand services in target markets.

Qualifications include proven experience in managing retail banking products, including pricing, customer experience journeys, acquisition, retention, performance metrics, and feedback loops that inform customer strategy and drive growth.

You will champion customer-centricity across the bank, embedding the voice of the customer in key initiatives.

• Proven success in launching or developing retail/digital banking products such as current accounts, deposit accounts, savings, ISAs, personal loans, and credit products (ideally a selection).
• Experience owning commercial product management aspects like pricing, proposition optimization, and CX.
• Strategic thinking with the ability to translate vision into actionable initiatives.
• Excellent stakeholder engagement and collaboration skills to work cross-functionally and lead key initiatives.

Qualifications:

• Degree in Marketing, Business, Financial Services, or related/equivalent field.
• Professional certifications in Product Management, CX, Digital Banking, or related areas.

Location: London City, hybrid working – 3 days in the office, 2 WFH.

This is an exciting and pivotal time for transformation, offering the opportunity to join as Head of Product and contribute to building out a new digital retail banking proposition.