Head of Retail and Operations

JR United Kingdom; London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading charity organization in NW London seeks a Retail Operations Manager to boost charity shop success and support conflict resolution initiatives. This full-time position combines leadership, sales strategy, and community engagement, offering competitive salary and a collaborative work culture.

Benefits

Collaborative, supportive work culture

Opportunity to support conflict resolution services

Qualifications

• Proven experience in retail management (charity retail a bonus).
• Confident people manager with a passion for coaching teams.
• Full clean driving licence and access to own vehicle.

Responsibilities

• Lead and develop shop teams, ensuring motivation and performance.
• Drive sales and maximise profit through data analysis.
• Ensure operational excellence and compliance with charity policies.

Skills

Retail Management

Team Leadership

Community Engagement

Visual Merchandising

Job description

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Lead an impactful retail team to boost charity shop success and support the work of the Centre for Peaceful Solutions (CPS) to fund conflict resolution services.

Job Outline:

At Peaceful Solutions, we believe in the power of retail to change lives. We’re on the lookout for a Retail Operations Manager to drive success across our vibrant charity shops in NW London. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help the local community and generate unrestricted income to fund conflict resolution Services.

Contract: Permanent full time

Line Manager: CEO

Duties and responsibilities:

• Lead and Develop Shop Teams

You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.

• Drive Sales and Maximise Profit

You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for the Centre for Peaceful Solutions (CPS).

• Support and Deliver the Retail Strategy

Working closely with the CEO and Administrative Officer, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.

• Ensure Operational Excellence and Compliance

From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.

• Build Relationships and Promote the Brand

You’ll act as an ambassador for Peaceful Solutions in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.

• Provide Flexible Shop Cover and Support Growth

This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across London

Person Specification:

We’re looking for someone who:

• Brings proven experience in retail management (charity retail a bonus!)

• Is a confident people manager with a passion for coaching and motivating teams

• Thrives in a dynamic, field-based role

• Understands the power of community engagement and high-impact visual merchandising

• Is hands-on, proactive, and solution-focused

• A full clean driving licence and access to your own vehicle

• Salary £35,000 rising to £37,500 after 3 months probationary period.

• A collaborative, supportive work culture

• The satisfaction of knowing your work supports The Centre for Peaceful Solutions in delivering a programme to provide conflict resolutions services.

Field-based across our shops in NW London (one shop in west London)

If you have any questions about the role or want to speak to someone about the post, please contact Davd Ellis on (07918 729400)