Head of Retail

Zachary Daniels; Nottingham; On-site; GBP 119,000 - 140,000; Full time

Job summary

A national retailer is seeking a Head of Retail in Nottingham with a salary up to £140,000 plus benefits. The role involves leading a multisite regulated retail operation, developing strategies, and ensuring compliance. Candidates must have experience in regulated industries like pharmacy or healthcare. This is an exciting opportunity to shape customer service excellence and operational performance in a dynamic environment.

Benefits

Comprehensive benefits package

Career development opportunities

Qualifications

• Proven experience leading regulated services or retail at scale.
• Must have led a team of Area Managers or equivalent multisite leadership roles.
• Deep understanding of regulatory frameworks and clinical governance.

Responsibilities

• Lead a large-scale, multisite regulated retail operation.
• Develop and implement a national retail strategy.
• Champion a culture of operational excellence and continuous improvement.

Skills

Leadership in regulated services

Commercial acumen

Stakeholder engagement

Operational excellence

Job description

Head of Retail | Midlands | Salary up to £140,000 + Benefits

Zachary Daniels are proud to be partnered with a leading national retailer in their search for a dynamic and strategic Head of Retail. This is a rare and exciting opportunity to join a well-respected brand at a pivotal time in their growth journey.

As the Head of Retail, you will be responsible for leading and developing a large, complex, and regulated retail operation, operating across hundreds of sites nationwide. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational performance across the estate.

A regulated industry background is essential - we are looking for candidates with senior leadership experience in sectors such as pharmacy, healthcare, veterinary, care, or other similar regulated environments.

Head of Retail Key Responsibilities:

• Lead a large-scale, multisite regulated retail operation with a strong focus on compliance, customer care, and commercial performance

• Develop and implement a national retail strategy that aligns with brand values and business objectives

• Champion a culture of operational excellence, clinical safety, and continuous improvement

• Inspire, lead, and develop a high-performing field leadership and support team

• Build strong cross-functional relationships with commercial, property, and support office teams

• Ensure all stores and services meet and exceed required regulatory standards

About You:

• Proven experience leading regulated services or retail at scale

• Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors

• Must have led a team of Area Managers or equivalent multisite leadership roles

• Experience managing external partners and suppliers effectively

• Demonstrable experience of leading large multisite teams within a commercial, customer-focused environment

• Deep understanding of regulatory frameworks and clinical governance in a retail or community setting

• Strong leadership presence with the ability to engage and influence at all levels

• Commercially astute, with a passion for delivering outstanding service outcomes and driving innovation

• Able to operate at both strategic and operational levels in a fast-paced, evolving business

This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale.

Why Apply?

• Join a forward-thinking, people-led retailer with a genuine focus on service and customer wellbeing

• Play a key role in shaping the future of regulated retail in a dynamic national business

• Excellent career development opportunities and a highly competitive remuneration package

If you're an experienced Head of Retail or senior leader ready for a new challenge, we'd love to hear from you.

BBBH34157