Head of Retail

IIRUC SERVICE SA; England; On-site; GBP 119,000 - 140,000; Full time

Job summary

A leading national retailer in the UK is seeking a dynamic Head of Retail to spearhead their large-scale, multisite operations. This role demands extensive experience in regulated environments such as pharmacy or healthcare, along with proven leadership capabilities. The ideal candidate will drive operational performance and customer experience while ensuring compliance and regulatory standards. This position offers a competitive salary of up to £140,000 plus benefits, emphasizing the importance of service and customer wellbeing.

Benefits

Comprehensive benefits package

Excellent career development opportunities

Highly competitive remuneration

Qualifications

• Proven experience leading regulated services or retail at scale.
• Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors.
• Must have led a team of Area Managers or equivalent multisite leadership roles.
• Experience managing external partners and suppliers effectively.
• Demonstrable experience of leading large multisite teams within a commercial, customer-focused environment.
• Deep understanding of regulatory frameworks and clinical governance in a retail or community setting.
• Strong leadership presence with the ability to engage and influence at all levels.
• Commercially astute, with a passion for delivering outstanding service outcomes and driving innovation.
• Able to operate at both strategic and operational levels in a fast-paced, evolving business.

Responsibilities

• Lead a large-scale, multisite regulated retail operation with a strong focus on compliance and customer care.
• Develop and implement a national retail strategy that aligns with brand values and business objectives.
• Champion a culture of operational excellence, clinical safety, and continuous improvement.
• Inspire, lead, and develop a high-performing field leadership and support team.
• Build strong cross-functional relationships with commercial, property, and support office teams.
• Ensure all stores and services meet and exceed required regulatory standards.

Job description

Head of Retail | Midlands | Salary up to £140,000 + Benefits

Zachary Daniels are proud to be partnered with a leading national retailer in their search for a dynamic and strategic Head of Retail. This is a rare and exciting opportunity to join a well-respected brand at a pivotal time in their growth journey.

As the Head of Retail, you will be responsible for leading and developing a large, complex, and regulated retail operation, operating across hundreds of sites nationwide. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational performance across the estate.

A regulated industry background is essential - we are looking for candidates with senior leadership experience in sectors such as pharmacy, healthcare, veterinary, care, or other similar regulated environments.

Head Of Retail Key Responsibilities

• Lead a large-scale, multisite regulated retail operation with a strong focus on compliance, customer care, and commercial performance
• Develop and implement a national retail strategy that aligns with brand values and business objectives
• Champion a culture of operational excellence, clinical safety, and continuous improvement
• Inspire, lead, and develop a high-performing field leadership and support team
• Build strong cross-functional relationships with commercial, property, and support office teams
• Ensure all stores and services meet and exceed required regulatory standards
  
  

About You

• Proven experience leading regulated services or retail at scale
• Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors
• Must have led a team of Area Managers or equivalent multisite leadership roles
• Experience managing external partners and suppliers effectively
• Demonstrable experience of leading large multisite teams within a commercial, customer-focused environment
• Deep understanding of regulatory frameworks and clinical governance in a retail or community setting
• Strong leadership presence with the ability to engage and influence at all levels
• Commercially astute, with a passion for delivering outstanding service outcomes and driving innovation
• Able to operate at both strategic and operational levels in a fast-paced, evolving business
  
  

This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale.

Why Apply?

• Join a forward-thinking, people-led retailer with a genuine focus on service and customer wellbeing
• Play a key role in shaping the future of regulated retail in a dynamic national business
• Excellent career development opportunities and a highly competitive remuneration package
  
  

If you're an experienced Head of Retail or senior leader ready for a new challenge, we'd love to hear from you.

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