Head of Retail

Zachary Daniels; Cradley Heath; On-site; GBP 119,000 - 140,000; Full time

Job summary

A leading national retailer is seeking a Head of Retail to manage a large-scale, regulated retail operation. The ideal candidate should have experience in regulated sectors and senior leadership roles. This position offers a salary of up to £140,000 along with a benefits package. Join a forward-thinking company dedicated to service and customer wellbeing.

Benefits

Comprehensive benefits package

Career development opportunities

Highly competitive remuneration

Qualifications

• Proven experience leading regulated services or retail at scale.
• Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors.
• Experience managing external partners and suppliers effectively.
• Demonstrable experience of leading large multisite teams.
• Strong leadership presence with the ability to engage at all levels.

Responsibilities

• Lead a large-scale, multisite regulated retail operation.
• Develop and implement a national retail strategy.
• Champion a culture of operational excellence and continuous improvement.
• Inspire and develop a high-performing leadership team.
• Build strong cross-functional relationships with commercial and support teams.

Skills

Leadership

Operational excellence

Regulatory compliance

Customer care

Commercial acumen

Job description

Head of Retail | Midlands | Salary up to £140,000 + Benefits

Zachary Daniels are proud to be partnered with a leading national retailer in their search for a dynamic and strategic Head of Retail. This is a rare and exciting opportunity to join a well-respected brand at a pivotal time in their growth journey.

As the Head of Retail, you will be responsible for leading and developing a large, complex, and regulated retail operation, operating across hundreds of sites nationwide. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational performance across the estate.

A regulated industry background is essential - we are looking for candidates with senior leadership experience in sectors such as pharmacy, healthcare, veterinary, care, or other similar regulated environments.

Head of Retail Key Responsibilities:

• Lead a large-scale, multisite regulated retail operation with a strong focus on compliance, customer care, and commercial performance

• Develop and implement a national retail strategy that aligns with brand values and business objectives

• Champion a culture of operational excellence, clinical safety, and continuous improvement

• Inspire, lead, and develop a high-performing field leadership and support team

• Build strong cross-functional relationships with commercial, property, and support office teams

• Ensure all stores and services meet and exceed required regulatory standards

About You:

• Proven experience leading regulated services or retail at scale

• Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors

• Must have led a team of Area Managers or equivalent multisite leadership roles

• Experience managing external partners and suppliers effectively

• Demonstrable experience of leading large multisite teams within a commercial, customer-focused environment

• Deep understanding of regulatory frameworks and clinical governance in a retail or community setting

• Strong leadership presence with the ability to engage and influence at all levels

• Commercially astute, with a passion for delivering outstanding service outcomes and driving innovation

• Able to operate at both strategic and operational levels in a fast-paced, evolving business

This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale.

Why Apply?

• Join a forward-thinking, people-led retailer with a genuine focus on service and customer wellbeing

• Play a key role in shaping the future of regulated retail in a dynamic national business

• Excellent career development opportunities and a highly competitive remuneration package

If you're an experienced Head of Retail or senior leader ready for a new challenge, we'd love to hear from you.

BBBH34157