Head of Restaurants & QSR

Butlin's; Bognor Regis; On-site; GBP 90,000 - 120,000; Full time

Job summary

Butlin's in Bognor Regis is seeking a dynamic Head of Restaurants & Quick Serve to lead our fast-paced food venues. You will oversee outlets including Burger King, Papa John’s, Subway, Costa, Chopstix and our own brand eateries, driving operations, staffing, and brand standards.

You’ll inspire a team of Venue and Shift Managers to deliver exceptional guest experiences, while monitoring performance, costs and budgets. Strong leadership in hospitality is essential.

Qualifications

• Strong leadership experience in hospitality or retail F&B.
• Proven ability to manage large teams across multiple venues.
• Financial acumen with deft budget, P&L, and KPI management.

Responsibilities

• Lead daily operations of multiple restaurants and quick-serve venues.
• Drive guest experience excellence while managing costs and performance.
• Develop schedules, budgets and forecasts in collaboration with resort leadership.
• Use market data and feedback to raise standards and drive continuous improvement.

Job description

Head of Restaurants & QSR

Department: QSR

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

About the Role

We’re on the lookout for a dynamic Head of Restaurants & Quick Serve offering, to lead our fast-paced food venues at Butlin’s Bognor Regis. Overseeing outlets including big names like Burger King, Papa John’s, Subway, Costa, and Chopstix and our own brand restaurants such as Firehouse, The Diner, ice cream & waffle parlour, fish & chip takeaway and traditional pub, you’ll take charge of daily operations, team management, and brand standards.

This is a key senior role where you’ll inspire a team of Venue and Shift Managers, ensuring exceptional guest experiences while keeping a close eye on performance, costs, and team development. You’ll use data and feedback to drive improvement, manage rotas and budgets, and work closely with resort leadership to plan ahead and meet guest demand. With a priority focus on ensuring our guests have an amazing experience with us every time, you will motivate your team to deliver the highest standards, using market data, trends, and feedback to improve and develop standards consistently across the department.

We’re looking for someone with solid leadership experience in hospitality or retail F&B, who thrives in a hands-on role, can balance financial targets with service excellence, and is passionate about leading high-performing teams. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.

About You

We are looking for a passionate leader with exceptional knowledge and solid experience of leading multiple restaurants, fast food or quick service operations with a genuine passion for delivering outstanding guest experiences. You’ll need to be both hands-on and comfortable diving into day-to-day challenges and strategic direction, able to set a clear vision for your team and work closely alongside your teams to manage any challenges that arise.

You should thrive on motivating and developing large teams, creating an environment where people feel supported and inspired. Strong financial acumen is essential; you’ll be adept at managing budgets, P&L, and using data and feedback to drive continuous improvement. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.

You should have excellent communication skills, a proactive mindset, be confident engaging with teams at all levels and a true love for hospitality complete the profile. You should also have a curious mindset and not be afraid to challenge the status quo. If you’re commercially savvy, full of energy, and ready to make a big impact – this could be the role for you!