Head of Restaurant Operations (Hiring Immediately)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading restaurant chain is seeking a General Manager in Stoke-on-Trent to lead a dynamic team. The role focuses on delivering exceptional guest experiences, fostering a positive work culture, and driving restaurant performance. With a commitment to inclusivity and personal growth, the General Manager will play a key role in shaping the restaurant's success. Benefits include a competitive bonus scheme and various perks.

Benefits

Bonus scheme — up to £8,000 annual bonus opportunity

Access up to 30% of earnings before payday with Wagestream

Private medical insurance

Free food on shift

Family-friendly policy

Pension schemes

Holiday

Training

Cycle-to-work schemes

Gym memberships

Qualifications

• Experience in cultivating a positive work culture.
• Strong financial management skills.
• Ability to mentor and develop team members.

Responsibilities

• Inspire team to exceed guest expectations.
• Drive restaurant performance and achieve results.
• Ensure exceptional guest experiences.

Skills

Emotional Intelligence

Leadership

Financial Acumen

Problem Solving

Job description

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Head of Restaurant Operations (Hiring Immediately), Stoke-on-Trent

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Client:

wagamama

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

General Manager | Full Time

At Wagamama, with over 165 restaurants, we celebrate individuality and diversity. We value personality over perfection — we call it "be you, be Wagamama". We are seeking a General Manager to lead our team and continue our journey of nourishing from bowl to soul.

The role |

As a General Manager, you will inspire your team to exceed guest expectations, maintaining high standards. You will coach and develop your team to excel while driving restaurant performance and achieving excellent results.

If you |

• Prioritize cultivating a positive and inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at influencing and empowering emerging leaders through training, coaching, and mentorship.
• Are dedicated to delivering exceptional guest experiences, ensuring every interaction reflects outstanding service, either directly or by enabling your team with the right skills and mindset.
• Possess strong financial acumen, including budgeting, inventory, labor management, and strategic marketing, analyzing data to inform business decisions and foster continuous improvement.
• Focus on building and nurturing your team, from recruitment to ongoing development, fostering personal and professional growth.
• Care about creating an inclusive environment where team members feel respected and valued, allowing them to thrive in their roles and careers.
• Are a forward-thinking problem solver, able to think quickly and make decisive actions.

Then we’d love to hear from you

What’s in it for you |

• Bonus scheme — up to £8,000 annual bonus opportunity
• Access up to 30% of earnings before payday with Wagestream
• Private medical insurance
• Free food on shift — anything from our menu! Plus 50% off outside of work to treat friends and family
• An industry-leading family-friendly policy (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• Be the first to try our new menus
• Wagamama parties throughout the year with VIP guests
• Recognition as a nationwide "Love Above the Door" legend — our national recognition program

Additionally, we offer pension schemes, holiday, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.