Head Of Residents & Support

Greenacre Recruitment Ltd; Tyseley; On-site; GBP 67,000; Full time

Job summary

A recruitment agency is seeking an experienced Head of Residents and Support to lead high-quality housing management and support services in Birmingham. You will shape resident services and drive improvements in people's lives. Candidates should have significant leadership experience in housing, a strong understanding of compliance, and the ability to inspire and lead a dedicated team. This role offers a competitive salary and an opportunity to impact resident well-being and community outcomes.

Qualifications

• Significant leadership experience in housing or supported housing.
• Strong track record in a regulated environment.
• Excellent leadership and interpersonal skills.

Responsibilities

• Lead housing management and support services.
• Develop pathways for residents to independent living.
• Inspire and develop your team for high performance.

Skills

Leadership experience

Compliance knowledge

Interpersonal skills

Change management

Financial management

Education

CIH qualification (or willingness to work towards)

Job description

Overview

Head of Residents and Support

Location: Birmingham
Salary: Circa £66,677 + £5000 car allowance

Are you a dynamic leader, passionate about delivering excellent housing and support services? This is a fantastic opportunity to step into a senior leadership role where you'll shape resident services, champion safeguarding, and drive real improvements in people's lives. We are seeking an experienced Head of Residents and Support to lead high-quality housing management and support services, ensuring compliance, innovation, and outstanding outcomes for residents. You will play a key role in embedding a culture of excellence, inspiring a dedicated team, and working collaboratively with partners to deliver services that meet diverse needs.

What you'll be doing

• Leading housing management and support services to ensure residents receive safe, effective, and person-centred support.
• Acting as safeguarding lead, embedding best practice and overseeing complex and sensitive cases.
• Driving service improvement through innovation, learning from complaints, and engaging residents in service design.
• Developing pathways that enable residents to transition towards independent living.
• Leading projects that deliver real outcomes for communities while ensuring compliance with regulatory standards.
• Inspiring and developing your team to deliver high performance, ensuring they have the right skills to meet current and future needs.

What we're looking for

• Significant leadership experience in housing or supported housing.
• A strong track record of delivering services in a regulated environment, with a deep understanding of compliance, safeguarding, and risk management.
• Excellent leadership and interpersonal skills with the ability to influence at all levels.
• Proven ability to deliver change, service improvements, and innovative solutions.
• Experience in financial management and using technology to enhance resident experience.
• CIH qualification (or willingness to work towards this) is desirable.

Why apply?

This role offers the chance to take ownership of a key service area where your leadership will make a direct impact on resident wellbeing and community outcomes. If you are highly motivated, strategic, and passionate about improving housing and support services, we'd love to hear from you.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business