Head of Resident Services

City of London Corporation; City Of London; Hybrid; GBP 75,000 - 86,000; Full time

Job summary

The City of London Corporation seeks a visionary Head of Resident Services to lead the management and strategic direction of the Barbican Estate. This role requires excellent leadership and budget management skills to enhance community engagement and ensure a safe, high-performing estate environment.

Benefits

28 days annual leave

Local Government Pension Scheme membership

Interest-free season ticket and bicycle loans

Discounts on health and wellbeing

Discounts on arts and culture

Qualifications

• Proven leadership in residential property or estate management.
• Experience with resident groups or committees.
• Strategic mindset with eye for financial stewardship.

Responsibilities

• Lead strategic and day-to-day delivery of services on the Barbican Estate.
• Manage leaseholder services and enhance community engagement.
• Ensure financial oversight of multimillion-pound budgets.

Skills

Leadership

Budget Management

Community Engagement

Problem Solving

Compliance

Job description

Join to apply for the Head of Resident Services role at City of London Corporation

Join to apply for the Head of Resident Services role at City of London Corporation

City of London Corporation provided pay range

This range is provided by City of London Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from City of London Corporation

Location: London, City of, London, City of, United Kingdom

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Salary: £75,010 - £85,170 inclusive of all allowances.

Contractual Hours: 35

Basis: Permanent

28 days annual leave

Workplace category: Hybrid

Attachments: Job Information Pack

Make Your Mark on One of London’s Most Iconic Places to Live:

The City of London Corporation is a place of innovation and excellence. Responsible for maintaining the highest quality residential housing and commercial property, we see to it that well-known areas such as the Barbican Residential estate remain iconic for all the right reasons. The Barbican is more than just a postcode—it's a vibrant, architecturally celebrated community, right in the heart of the City of London. We’re looking for a visionary leader to take on the role of Head of Resident Services, helping to shape the future of services for thousands of residents while managing key estate operations, budgets, and commercial interests.

About the Role:

As the Head of Resident Services, you’ll lead the strategic and day-to-day delivery of residential and commercial services on the Barbican Estate. From managing leaseholder services and enhancing community engagement to ensuring financial oversight of multimillion-pound budgets, you’ll be central to what makes the Barbican a great place to live.

You'll work closely with residents, elected members, senior stakeholders, and cross-departmental teams—leading not just services, but a shared vision for an inclusive, safe, and high-performing estate.

About You:

You’re not just experienced—you’re passionate about delivering excellent services that make a real difference to people’s lives. You bring:

• Proven leadership in residential property or estate management
• Experience working with resident groups, committees, or elected representatives
• A strategic mindset with an eye for financial stewardship (budget management around £10M)
• A commitment to health & safety, fire safety, and compliance best practices
• Strong people skills—you know how to inspire teams, build relationships, and solve problems collaboratively
• A drive to continuously improve services through innovation and community engagement

Why Join Us?

• Work for the City of London Corporation, a historic institution with a modern mission
• Be a key player in the leadership team influencing long-term estate strategy
• Manage a high-profile, architecturally significant estate
• In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers – from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.

Deadline: Monday 27 June 2025 at 12pm

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Strategy/Planning

• Industries

  Government Administration

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