Head of Reservations Sales and Events

HC Solutions Ltd; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

An iconic independent restaurant and event venue in London is seeking a Head of Reservations, Sales and Events. The role involves leading a team, managing reservations, and developing sales in a dynamic environment. Candidates should possess strong leadership skills, experience with reservation systems, and a focus on guest satisfaction.

Benefits

Bonus related incentives payable twice per annum

3% to 7% commission on organic sales

Monday to Friday shift patterns

Qualifications

• Hands-on leader with strong communication and organisational skills.
• Proficient in reservation systems like Quadranet, OpenTable, Collins.
• Team player with a focus on guest satisfaction and detail.

Responsibilities

• Act as an ambassador for the restaurant/venue.
• Support and train reservation agents for smooth operations.
• Manage reports for reservations and events.

Skills

Leadership

Communication

Organisational Skills

Guest Focused Approach

Attention to Detail

Proactive Sales Development

Tools

Quadranet

OpenTable

Collins

Job description

Job Title: Head of Reservations, Sales and Events

Our client is an iconic independent restaurant and event based venue that offers exquisite food across two very successful venues.The group is well-established in London are planning to expand their portfolio in the coming years.The successful Head of Reservations, Sales and Events can expect to be part of a very stable and successful operation!

Head of Reservations, Sales and Events Benefits:

• Monday to Friday shift patterns.
• A competitive starting package of £50,000 per annum + bonus + commission
• Bonus related incentives payable twice per annum.
• 3% to 7% commission on organic sales – uncapped
• Based in Victoria – easy commute from most areas in London.
• Very stable team and operation.

Head of Reservations, Sales and Events Responsibilities:

• Act as a proud ambassador of the restaurant/venue.
• Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
• Delegating staff Rota's.
• Ensuring the team are motivated and organised.
• Managing all third-party enquiries.
• Management of reports for reservations and events.
• Responsible for the groups Private Dining & Membership Manager.
• Development of sales revenue both pro/reactive.

Head of Reservations, Sales and Events Requirements:

• A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
• Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
• An enthusiastic team player with a guest focused approach and excellent attention to detail.
• A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
• Freedom and support to pro-actively develop organic leads.
• Assist with hosting Events when required.