Head of Reservations and Events

Cafe Murano; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job description

Head of Reservations and Events – Angela Hartnett Restaurant Group

Angela Hartnett and the team are offering an exciting opportunity to join our family in a Head of Reservations and Events role.

We are committed to investing in our people and fostering a strong sense of family and mutual respect. We celebrate individuality and diversity with our teams coming from all over the world.

You will have the opportunity to develop, progress and learn from our inspiring leaders, who encourage creativity and welcome new ideas.

Key Responsibilities

• Lead and manage a team of Reservation & Event Coordinators
• Proactively drive business and develop client relationships
• Oversee reservations and event enquiries across multiple venues
• Utilise SevenRooms for reservations, user accounts, and restaurant settings
• Manage WordPress updates for website content, including menus and event pages
• Handle front-of-house duties and provide training for hosts and management
• Coordinate private dining and exclusive hire bookings
• Attend senior meetings and site level operations meetings
• Respond to guest reviews and reception emails across multiple sites
• Conduct venue viewings and manage PDR forecasts
• Reconcile monthly deposits and maintain the concierge database
• Organise ticketed events, including book club setups
• Manage promotional materials such as brochures and leaflets
• Assist with exclusive off-site catering requests
• Set up Spitfire phone systems and ensure smooth call handling
• Oversee ordering of event-related materials, including menus and books

To join us as a successful Head of Reservation and Events will:

• Proven experience in reservations, events and sales
• Possess strong business acumen
• Have strong knowledge of SevenRooms and its functionalities
• Have experience using WordPress for websites and menu updates
• Possess prior front-of-house experience in a high-volume hospitality environment setting
• Demonstrate proficiency in managing both small and large-scale events
• Be detail-oriented, highly organised, and able to multitask in a fast-paced environment
• Have excellent communication and customer service skills

Beyond skills, we are looking for a proactive Head of Reservations and Events with heart and personality, who believes they can make a difference to our team at Angela Hartnett Restaurants.

If this sounds like you, please apply with a cover letter telling us how you believe you can make a difference in your role as a Head of Reservations and Events at Angela Hartnett Restaurants and why you'd love to be a part of our family.