Head of Repairs & Planned Services

Ocean Housing Group Ltd; St. Austell; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading housing provider in Cornwall is seeking a Head of Repairs & Planned Services to deliver high-quality maintenance and customer-focused services. The successful candidate will manage trades teams, drive improvements, and oversee budgets and compliance. Ideal candidates should possess significant property maintenance experience and demonstrate strong leadership and communication skills. This role closes on 7th October 2025.

Qualifications

• Senior-level experience in property maintenance.
• Proven track record of leading a Direct Labour Organization (DLO).
• Inspiration and dynamism in leadership roles.

Responsibilities

• Deliver high-quality, customer-focused repairs and maintenance services.
• Lead in-house trades teams and drive service improvements.
• Manage performance, budgets, compliance, and innovation.

Skills

Leadership in property maintenance

Service transformation

Communication skills

Problem solving

Collaboration

Customer service excellence

Job description

Overview

Our vision is to be an innovative provider of quality homes and services, with residents at the heart of Ocean, and Ocean at the heart of the community.

Ocean Housing manages 4,500 homes, supporting thousands of families, and we’re committed to making a real contribution to Cornwall’s housing, with our ambitious plans to develop more homes whilst ensuring the safety, quality and energy efficiency of our existing homes and improving our customer offer.

Role and Responsibilities

To help us deliver on our ambitions, we are seeking to appoint a Head of Repairs & Planned Services. This is a pivotal leadership role within our Property Services team, responsible for ensuring the delivery of high-quality, efficient, and customer-focused repairs and planned maintenance services, including damp, mould, and condensation management. You will lead our in-house trades teams, drive service improvements, and ensure our homes are safe, well-maintained, and fit for the future.

You’ll work closely with the Executive Director of Property Services, present to Board as required and be part of our Group leadership team, working to deliver Ocean’s strategic priorities. This includes managing performance, budgets, compliance, and innovation across the service, while fostering a culture of continuous improvement and customer excellence.

Experience and Qualifications

We’re looking for a dynamic and inspirational leader with senior-level experience in property maintenance, who has led a DLO. You’ll bring a proven track record of delivering service transformation and leading high-performing teams. You’ll be a strong communicator, collaborator, and problem solver, with a passion for delivering outstanding customer service and driving positive change.

Diversity, Inclusion and Employment Practices

Ocean is committed to creating a culture of inclusivity and belonging. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the person specification for this position and would like to be considered under this scheme, please state this in your application.

How to apply

For more information on this position, please click Apply or contact our search partner Chantelle Harris, 07384 460 191 or Alex Hayes, 07586 715 843 at Gatenby Sanderson for a confidential conversation.

Closing date

Closing date: 7th October 2025