Head of Repairs & Maintenance

ZipRecruiter; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association seeks a Head of Repairs and Maintenance to drive service improvements across a portfolio of over 13,000 homes. Ideal candidates will have extensive leadership experience in repairs and maintenance, strong financial acumen, and a passion for delivering excellent customer service.

Qualifications

• Experience in delivering high-performing maintenance services.
• Budgetary oversight for large-scale service areas.
• Understanding of building regulations and compliance.

Responsibilities

• Lead delivery of responsive repairs and maintenance services.
• Manage a £18 million budget and internal teams.
• Drive performance improvement and relationship management with contractors.

Skills

Commercial acumen

Customer service focus

Innovation

Leadership

Education

CIOB, ILM, SMSTS

Job description

Job Description

Neemar Search is delighted to be working in partnership with Plus Dane Housing to recruit a highly capable and forward-thinking Head of Repairs and Maintenance. This is a key leadership role, offering the opportunity to drive meaningful service improvements and ensure the delivery of high-quality maintenance services across a diverse portfolio of over 13,000 homes.

The Opportunity

This is a pivotal position within Plus Dane’s Senior Management Team. Reporting to the Director of Homes, the Head of Repairs and Maintenance will provide strategic and operational leadership across all core maintenance services, including responsive repairs, disrepair, voids, and environmental services. The postholder will manage a large internal team and an £18 million budget, with a focus on delivering excellent customer outcomes, strong commercial performance, and full compliance with health and safety and regulatory standards.

Key Responsibilities

• Lead the end-to-end delivery of responsive repairs, voids, disrepair, and grounds maintenance services through internal teams and external partners.
• Oversee the surveying function, ensuring that inspections for damp, mould, and disrepair are carried out efficiently and issues are resolved effectively.
• Develop and embed a culture of safe, accountable, and customer-focused working across all teams.
• Drive performance improvement, innovation, and the use of technology to enhance service delivery and achieve value for money.
• Build and manage strong relationships with contractors and suppliers, ensuring high standards and resolving issues promptly.
• Provide strategic input into business planning and contribute to corporate reporting, governance, and risk assurance.
• Act as a visible and collaborative leader across the organisation and externally with partners, stakeholders, and communities.

About You

We are seeking a values-driven leader with significant experience in repairs and maintenance within a housing or property services environment. You will bring:

• A proven track record of delivering high-performing maintenance or repairs services at a senior level.
• Strong commercial and financial acumen, including budgetary responsibility for large-scale service areas.
• Deep understanding of building regulations, compliance frameworks, and sector challenges.
• Experience of leading large operational teams and working with external contractors.
• The ability to influence, challenge, and collaborate effectively at all levels—including Board, Executive, and frontline.
• A strategic mindset, with a strong focus on customer service, continuous improvement, and innovation.

A relevant qualification in leadership, technical services, or housing (e.g. CIOB, ILM, SMSTS) is desirable, though not essential.

Why Join Plus Dane?

Plus Dane Housing is a socially driven housing association committed to delivering positive change for communities across Merseyside and Cheshire. With a clear strategic vision and a strong leadership team, this is an excellent opportunity to play a central role in shaping and delivering vital services that have a real and lasting impact on people’s lives.

For more information please reach out to Luke Joy at Neemar Search [e-mail].

By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.