Head Of Repairs

MMP Consultancy; London; On-site; GBP 82,000; Full time

Job summary

A leading housing provider in East London is looking for a dynamic and experienced Head of Repairs. This high-impact leadership role involves overseeing responsive and void repairs, ensuring compliance and quality standards, managing a budget, and leading a team to deliver an efficient service to residents. The successful candidate will need to drive strategic projects, ensure customer satisfaction, and engage residents in shaping service delivery.

Responsibilities

• Lead all aspects of responsive and void repairs in alignment with corporate strategy, resident needs, regulatory requirements, and emerging sector trends.
• Ensure statutory compliance and best practice across all repair operations.
• Manage the responsive repairs budget and oversee end-to-end service delivery from diagnostics and specification to completion and payment.
• Drive a customer-first approach, ensuring all residents receive clear, courteous, and proactive communication.
• Oversee and improve quality assurance processes for repairs, ensuring consistently high standards.
• Lead the organisation's response to disrepair-related legal cases and complaints.
• Promote resident involvement by creating opportunities for residents to help shape the repairs service.
• Lead and deliver strategic projects in response to changes in legislation, policy, or organisational direction.
• Champion a culture of health and safety, proactively assessing and mitigating risks.
• Oversee procurement, consultation (including leaseholders), contract management, and performance monitoring of all responsive repair contracts.
• Drive contractor performance and address underperformance effectively.
• Ensure all contracts are procured and managed in compliance with legal and regulatory requirements.
• Analyse KPIs, repair trends, quality control metrics, and spend data to identify issues and implement improvements.
• Lead robust data management practices, ensuring regular validation and audits.
• Provide accurate financial oversight, including detailed budget monitoring and reporting.
• Support the development and maintenance of the organisation's stock condition database and asset data.
• Deliver regular updates, insights, and performance reports to senior leadership, committees, and board members.
• Lead, manage, and support the Repairs Team, ensuring high performance and continuous development.
• Coordinate team workloads to ensure consistent service delivery.
• Provide ongoing training, mentoring, and performance reviews to build capability and address skills gaps.
• Deputise for the Director of Property as required.
• Respond to all correspondence and complaints related to responsive repairs.
• Stay abreast of changes in legislation, best practice, and technology relevant to the role.
• Collaborate with teams across the organisation to solve problems and enhance services.
• Participate in out-of-hours work and perform additional duties as reasonably required.

Job description

Head of Repairs
Salary: 81,599
Location: East London
Contract: Full-Time Permanent
Our Client, a leading housing provider in East London, is seeking a dynamic and experienced Head of Repairs to lead their strategic and operational approach to responsive and void repairs. This is a high-impact leadership role, focused on ensuring residents live in safe, warm, and well-maintained homes , while delivering a fast, efficient, and value-for-money repairs service.

Key Responsibilities
Strategic Leadership & Service Delivery

• Lead all aspects of responsive and void repairs in alignment with corporate strategy, resident needs, regulatory requirements, and emerging sector trends.
• Ensure statutory compliance and best practice across all repair operations.
• Manage the responsive repairs budget and oversee end-to-end service delivery from diagnostics and specification to completion and payment.
• Drive a customer-first approach, ensuring all residents receive clear, courteous, and proactive communication.
• Oversee and improve quality assurance processes for repairs, ensuring consistently high standards.
• Lead the organisation's response to disrepair-related legal cases and complaints.
• Promote resident involvement by creating opportunities for residents to help shape the repairs service.
• Lead and deliver strategic projects in response to changes in legislation, policy, or organisational direction.
• Champion a culture of health and safety, proactively assessing and mitigating risks.

Procurement & Contract Management

• Oversee procurement, consultation (including leaseholders), contract management, and performance monitoring of all responsive repair contracts.
• Drive contractor performance and address underperformance effectively.
• Ensure all contracts are procured and managed in compliance with legal and regulatory requirements.

Performance Monitoring & Reporting

• Analyse KPIs, repair trends, quality control metrics, and spend data to identify issues and implement improvements.
• Lead robust data management practices, ensuring regular validation and audits.
• Provide accurate financial oversight, including detailed budget monitoring and reporting.
• Support the development and maintenance of the organisation's stock condition database and asset data.
• Deliver regular updates, insights, and performance reports to senior leadership, committees, and board members.

Team Development & Leadership

• Lead, manage, and support the Repairs Team, ensuring high performance and continuous development.
• Coordinate team workloads to ensure consistent service delivery.
• Provide ongoing training, mentoring, and performance reviews to build capability and address skills gaps.

Additional Responsibilities

• Deputise for the Director of Property as required.
• Respond to all correspondence and complaints related to responsive repairs.
• Stay abreast of changes in legislation, best practice, and technology relevant to the role.
• Collaborate with teams across the organisation to solve problems and enhance services.
• Participate in out-of-hours work and perform additional duties as reasonably required.