Head of Relocation Services

Restore Technology; Cambridgeshire and Peterborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading relocation services company in Cambridgeshire is seeking a Head of Relocation Services to lead operations and improve customer experiences. The ideal candidate will inspire their team, manage financial responsibilities, and build strong relationships. This full-time role offers competitive salary, benefits including 25 days of annual leave and life assurance.

Benefits

Annual Leave - 25 days + bank holidays

Life Assurance - 2x basic annual salary

Bereavement Counselling

Free Onsite Parking

Employee Assistance Programme

Eye Care Support

Qualifications

• Strong leadership to inspire performance.
• Excellent communication and presentation skills.
• Experience in operations with B2B focus.

Responsibilities

• Oversee all operational delivery in the area.
• Manage budgetary/P&L responsibilities effectively.
• Lead teams to improve customer experience.

Skills

Motivational leadership

Excellent communication

Commercial awareness

Team building

P&L management

Stakeholder engagement

Job description

Overview

Role: Head of Relocation Services

Location: Sawston, Cambridge, CB22 3FG

Salary: From 45k per annum, plus car allowance and bonus

Contract type: Full Time, Permanent

Hours a week: 37.5 Hours (Monday - Friday)

Do you want to work in a vibrant and rapidly growing business? Due to growth here at Restore, we have an exciting and permanent opportunity for someone who is looking for not just "a job" but a career as a Head of Relocation Services.

The Head of Relocation Services is a leadership role, fully accountable for the operations within their geographical area. This leadership role provides the right role guidance, direction and coaching to ensure their team delivers a sector-leading service in operations and a continuously improving experience for customers to ensure we are the leading corporate and life sciences relocations business.

Responsibilities

• Responsible for all operational delivery - areas of accountability include but are not limited to safety & compliance, premises and fleet, project & move management, customer satisfaction, people
• Able to provide strong financial delivery through budgetary / P&L management
• Accountable for leading the teams engagingly, creating an environment where they are at their best and are empowered to deliver the right outcomes for their customers
• Lead the team in a customer-focused way, where every decision and action continuously improves the customer experience
• Build trusted collaborative relationships with other senior managers/leaders within the Restore group
• Lead the solution design process to maximise outcomes in terms of savings, efficiency, and risk mitigation

Qualifications

• Motivational leader who inspires performance in others
• Excellent communication and presentation skills to engage stakeholders at all levels
• Builds rapport and trusted relationships, where everyone works together to achieve shared goals
• Takes ownership of their own and their team's actions to achieve business goals
• Strong commercial awareness and management of P&L responsibilities
• Focused on outcomes and delivering the right thing for the customer and the business
• Have experience of large volume, warehouse and operations, relocations/diary management experience is desirable
• B2B experience is essential
• Hold a Transport Managers CPC licence or be prepared to achieve soon after commencement of the role

Benefits

• Annual Leave - 25 days + bank holidays
• Life Assurance - 2x basic annual salary
• Bereavement Counselling - Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) - Confidential counselling via Health Assured
• Eye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

If you are an energetic and motivated individual with a passion for delivering exceptional service, we want to hear from you. Join us at Restore Harrow Green and be part of a team dedicated to making a positive impact on our clients and the environment.