Head of Relationship Management

Indesure Recruitment Limited; City Of London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading fintech company in London is seeking a Head of Relationship Management & Client Services to lead customer-facing teams, enhance client relationships, and drive growth. The ideal candidate will have strong leadership skills, a strategic mindset, and extensive experience in enterprise sales, particularly within the insurance sector. This hybrid role offers a competitive salary, generous benefits, and the opportunity to work in a fast-growing environment focused on innovation and customer satisfaction.

Benefits

25 days holiday (plus bank holidays)

Hybrid working

Contributory pension scheme

Enhanced parental leave

Cycle to Work Scheme

Private medical insurance

Unlimited therapy sessions

Discounted gym membership

Financial coaching

2 days paid volunteering leave per year

Sabbatical after 5 years’ service

Life assurance

Qualifications

• 5+ years’ experience in leading Relationship Management teams.
• Proven track record in Enterprise sales environments.

Responsibilities

• Lead and manage the Relationship Management & Client Services teams.
• Develop and execute customer strategies to drive engagement.
• Build and maintain relationships with key client stakeholders.

Skills

Leadership

Communication

Strategic Thinking

Job description

*Must have Insurance experience to be considered for this role*

Job Role:Head of Relationship Management & Client Services

Location:London, Hybrid (Minimum 2 days in the office, Tuesday–Thursday)

Salary:Up to £130k + Bonus

Department:Client Services

Report to:Chief Commercial Officer

About the Company

Our client is a fast-growing,FCA-regulated fintech, revolutionising global claims payments for the insurance sector. With a single integration, insurers can pay claims in as little as 45 seconds, across 200+ countries and currencies.

They’ve processed£15B+ in transactions, raised$93M in Series C funding, and are trusted by major insurance leaders worldwide.

With240+ employeesacross the UK, Europe, and the US, they combine collaboration, customer focus, and integrity to deliver market-leading treasury solutions — ensuring funds are always in the right place, at the right time.

Now, they’re scaling fast and looking for top talent to join the journey.

The Role

As Head of Relationship Management & Client Services, you’ll lead customer-facing teams and strengthen relationships with clients to drive retention and growth.

Key Responsibilities:

• Lead and manage the Relationship Management & Client Services teams to ensure high performance and alignment with business goals.
• Develop and execute customer strategies and frameworks to drive engagement and position of the company as a trusted advisor in the insurance sector.
• Recruit, nurture, and lead high-performing teams, fostering a culture of excellence and continuous improvement.
• Build and maintain relationships with key client stakeholders (e.g., CEOs, COOs, CIOs).
• Embed commercial tools and best practices that enhance performance and align with company values.
• Collaborate with Business Development, Partnerships, Solutions, and Support teams to ensure seamless customer experiences and drive revenue growth.
• Be the internal voice of the customer, influencing product and service delivery.

Requirements:

• 5+ years’ experience building and leading high-performing Relationship Management teams.
• Strong leadership skills with a people-first approach.
• Proven track record in Enterprise sales environments, managing complex corporate clients across regions.
• Strategic thinker with the ability to deliver best-in-class service and engagement.
• Excellent interpersonal and communication skills; confident working with internal and external stakeholders.

Desirable:

• Experience within or selling to the insurance sector, with a solid understanding of market dynamics.

You’ll Thrive Here If You:

• Champion your team and customers relentlessly.
• Embrace change and thrive in evolving environments.
• Communicate with clarity and conviction.
• Are curious, constantly learning, and driven to improve.

Benefits:

• 25 days holiday (plus bank holidays) – rising to 30 with service
• Hybrid working (2+ days in the office, Tue–Thu)
• Contributory pension scheme
• Enhanced parental leave
• Cycle to Work Scheme
• Private medical insurance
• Unlimited therapy sessions
• Discounted gym membership
• Financial coaching
• 2 days paid volunteering leave per year
• Sabbatical after 5 years’ service
• Life assurance