Head of Registry Operations & Student Experience

University of Bedfordshire; Luton; On-site; GBP 125,000 - 150,000; Full time

Job summary

A UK higher education institution is seeking a Head of Operations. The successful candidate will lead and manage student and course administration for assigned provisions, ensuring high-quality services that enhance the student experience. Candidates should possess strong leadership skills, the ability to implement change, and a thorough understanding of student policies and systems. The role offers opportunities for significant contribution to ongoing program changes and the university's strategic objectives, based in Luton with some travel required.

Benefits

Generous pension

Annual leave entitlement

Free fitness classes

Flexible working arrangements

Personal and professional development

Qualifications

• Experience delivering change in a higher education context.
• Ability to navigate complexity and ambiguity.
• Proactive, innovative, and adaptable.
• Strong problem-solving skills.
• Good understanding of policies and current sector debates.
• Well-developed IT skills, experience with complex student systems.

Responsibilities

• Lead, manage, and support student and course administration.
• Develop and manage operations for the assigned team.
• Ensure continuous improvement of policies, regulations, and processes.
• Deliver high-quality and effective services to enhance the student experience.

Job description

A UK higher education institution is seeking a Head of Operations. The successful candidate will lead and manage student and course administration for assigned provisions, ensuring high-quality services that enhance the student experience. Candidates should possess strong leadership skills, the ability to implement change, and a thorough understanding of student policies and systems. The role offers opportunities for significant contribution to ongoing program changes and the university's strategic objectives, based in Luton with some travel required.