Head of Recovery Services

Royal British Legion; Shifnal; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a leading Armed Forces charity as the Head of Recovery Services, where you will drive impactful Recovery initiatives tailored to the needs of serving personnel and veterans. Collaborate with senior partners to shape exceptional Recovery Pathways, ensuring the highest level of support for those who have served. With a focus on continuous improvement, you will lead a dedicated team and oversee strategic developments, including the Team UK delivery model for the Invictus Games. This role offers flexibility, competitive benefits, and the opportunity to make a real difference in the lives of those who protect our way of life.

Benefits

28 days paid holiday

Generous pension contributions

Flexible working options

Employee Assistance Programme

Learning and development courses

Opportunities to volunteer

Travel loans

Cycle to Work scheme

Qualifications

• Proven leadership skills in a similar organization.
• Expertise in business planning and performance management.

Responsibilities

• Develop and implement Recovery strategies based on data and insights.
• Enhance Recovery Services to meet changing beneficiary needs.
• Lead the Recovery Senior Leadership Team and oversee the Recovery Centre.

Skills

Leadership and Management

Business Planning

Performance Management

Customer Care

Communication Skills

Education

Relevant Degree or Equivalent Experience

Job description

Are you a strategic leader capable of driving the Recovery Services initiatives and contribute to the overall strategy at the country’s largest Armed Forces charity?

We have a unique and exciting opportunity for a Head of Recovery Services to join our team at the Royal British Legion. Work alongside senior internal, external, and high profile partners to shape exceptional Recovery Pathways tailored to beneficiary needs.

The Royal British Legion's Recovery Services provide high impact and class leading Recovery support programmes to the Armed Forces Community, utilising sport, art, well-being and ongoing programmes and pathways to support serving personnel and veterans with their Recovery from psychological and physical injury.

Key responsibilities of the role:

• Develop and implement Recovery strategies and plans on a needs led, data driven and insight basis
• Continuously enhance and evolve our Recovery Services to meet the changing needs of our beneficiaries
• Oversee the development of the RBL’s Recovery Centre and lead the Recovery Senior Leadership Team
• Lead on the Team UK delivery model and programme, including as Chef d’Mission for the Invictus Games

An enhanced DBS check and full UK driving licence are required for this role.

You will bring with you proven leadership and management skills in a similar organisation. Knowledge and expertise of business planning, performance management as well as delivering exceptional customer care is a must. You will have strong communication skills and be able to build strong and positive relationships.

You will be contracted to our Hub in at Lilleshall in Newport, Shropshire. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of three days per week connecting directly face-to-face with colleagues at the hub.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 14%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.