Head of Quality Services and Assurance

ENGINEERINGUK; Warwick; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Head of Quality Services and Assurance to lead quality and sustainability initiatives across its Highways business. This senior leadership role involves developing strategies, ensuring compliance, and driving a culture of excellence. The position offers a hybrid working model with competitive salary and benefits.

Benefits

Attractive salary and Car Allowance

Private Medical Cover

34 days holiday plus options to buy/sell days

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Proven experience in senior quality management roles.
• Experience in regulated environments like Highways, Rail, or Civil Engineering.
• Demonstrable success in developing certified management systems.

Responsibilities

• Lead and develop quality, environmental, and sustainability strategies.
• Ensure compliance with industry standards and manage audit programs.
• Provide insights on quality and sustainability performance.

Skills

Leadership

Stakeholder Engagement

Communication

Commercial Acumen

Education

Certified ISO9001 Internal Auditor

Job description

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View more categories View less categories Sector Audit Role Senior Manager Contract Type Permanent Hours Full Time

JOB DESCRIPTION

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.

We're now looking for a Head of Quality Services and Assurance to lead the charge in setting, maintaining, and evolving the highest standards of quality, environmental responsibility, and compliance across our Highways business.

This is a Senior Leadership role where you'll own and drive the development and delivery of our Quality Services, Assurance, and Sustainability strategies - ensuring we not only meet but exceed the expectations of our customers, regulators, and internal stakeholders.

This is a hybrid working role, with a requirement to be in our Quinton office one day per week, as well as ad hoc travel to our Warwick HQ and other customer sites on occasion.

What you'll do:

1. Lead Strategy & Performance: Develop and deliver a comprehensive Quality, Environmental, and Sustainability management strategy aligned to Telent's business goals.
2. Governance & Compliance: Design, implement and oversee robust quality assurance frameworks, ensuring compliance with industry standards (e.g., ISO9001, ISO14001, ISO20000-1, NHSS8, PAS2080).
3. Leadership: Lead and develop a high-performing team of Quality, Environmental and Sustainability professionals, driving a culture of continuous improvement.
4. Audit & Inspection: Manage internal and external audit programmes, proactively identifying areas for improvement and ensuring effective corrective actions are implemented.
5. Reporting & Insight: Provide senior leadership with clear, actionable insights on risks, opportunities, and achievements in quality and sustainability performance.
6. Customer Focus: Ensure customer satisfaction by overseeing timely and effective resolution of quality-related issues.
7. Systems Ownership: Take full ownership of Quality and Environmental Management Systems (QMS & EMS), ensuring they remain fit for purpose and drive business value.

Who you are:

We're seeking an experienced, forward-thinking Quality Assurance leader who brings not only deep technical expertise but also the strategic vision and leadership skills to elevate our approach to quality, compliance, and sustainability. You'll be a natural collaborator with a proactive mindset, capable of influencing change and building a culture of excellence across the business.

Key Requirements:

• Proven experience in a senior quality management role in a regulated environment (Highways is preferred, however we will also consider Rail, Civil Engineering, Construction, or Telecoms).
• Leadership skills with experience managing multidisciplinary teams, including Quality and Environmental functions.
• Demonstrable success in developing, implementing, and embedding certified management systems.
• Certified ISO9001 internal auditor; familiarity with ISO20000-1, ISO14001, PAS2080.
• Good understanding of service management processes (e.g., ITIL).
• Knowledge of relevant industry regulations and legal compliance requirements.
• Commercial acumen, including budget management and project delivery.
• Strong communication, stakeholder engagement, and report writing skills.
• A full UK driving licence - some travel to offices and customer sites is required.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed team to deliver.

We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Attractive salary and Car Allowance
• Private Medical Cover (Employee)
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants and shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#LI-Hybrid

#TJ-Hybrid

ABOUT US

About Telent

Telent is a leading technology company and a specialist in the design, build, support, and maintenance of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviors:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

Company

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