Head Of Quality & Risk Management - Residential Legal Services

Head Of Quality & Risk Management - Residential Legal Services

£Competitive DOE - Fulltime or Part Time

£Competitive DOE - Fulltime or Part Time

Head of Quality & Risk - Residential Legal Services (Solicitor) - Risk and Compliance Residential Conveyancing

Salary: Competitive, commensurate with experience

Contract Type: Permanent

Working Pattern: Full-time or Part-time with Flexible Options

Reports to: Managing Director

Team Leadership: Yes (1 direct report with potential for growth)

About the Company

Our client is a well-established, family-owned property law firm with over 20 years of excellence in residential legal services. With a team of 100 professionals, they are dedicated to delivering high-quality, people-focused service in the volume legal services industry.

The Opportunity

The firm is seeking a Head of Quality & Risk to play a pivotal role in ensuring the highest standards of legal service delivery. This individual will lead the Quality Assurance function, proactively identifying areas for improvement and implementing strategic initiatives, policies, and frameworks that enhance legal service quality.

Key Responsibilities

· Strategic Leadership: Develop and implement a robust Quality Framework to guide legal professionals in delivering service excellence.

· Claims & Complaints Management: Oversee the Claims Analyst, acting as an escalation point for serious cases and conducting thorough risk assessments.

· Risk & Compliance Oversight: Ensure controls, policies, and procedures are comprehensive, up-to-date, and effectively followed, maintaining compliance with SRA and AML requirements.

· Process & Performance Enhancement: Collaborate with legal teams to embed best practices, driving continuous improvement in service delivery.

· Training & Development: Design and deliver targeted training sessions to upskill teams, fostering a proactive approach to risk mitigation.

· Governance & Regulatory Roles: Assume responsibilities including Data Protection Officer (DPO), Money Laundering Reporting Officer (MLRO), and potentially Compliance Officer for Legal Practice (COLP).

· Stakeholder Communication: Keep leadership and teams informed about trends, risks, and areas for continuous improvement.

Candidate Profile

· Qualified Solicitor (England & Wales) with a minimum of 10 years in Residential Legal Services (Conveyancing / Remortgaging).

· Proven experience leading quality and risk initiatives.

· Strong knowledge of ID & AML controls, legal risk management, and regulatory requirements.

· A strategic thinker with the ability to collaborate across teams and influence senior leadership.

· Values-driven and aligned with the firm's core values.

· The firm supports flexible working arrangements:

· Hybrid Working: Minimum office attendance required one day per week in Office.

· Flexible Hours: Both full-time and part-time options available, including condensed schedules.

Why Apply?

Shape the compliance, complaints, and quality risk strategy for a leading residential property law firm in Berkshire offering hybrid and flexible working patterns.

This is an opportunity to shape a firm's quality strategy from the inside out, working with a supportive and collaborative executive team in a culture that prizes continuous improvement and innovation.

To apply without delay please email your CV in confidence, quoting reference LX 3111796