Head of Quality, Risk and Compliance

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job description

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Head of Quality, Risk and Compliance, London

Client:

TalkTalk

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

9

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Job Description Summary

Fixed term until Feb 26

A key member of the legal and compliance leadership team, the Head of Quality, Risk & Compliance is responsible for overseeing TalkTalk’s second line of defence. This role will have full responsibility for second line compliance monitoring, management of operational and enterprise risk management frameworks, and the internal audit function.

The Head of Quality, Risk & Compliance is responsible for maintaining the second line of defence relationship with senior management and the executive committee, providing impartial risk assessment and incident escalation.

Key Responsibilities:

• Chair the risk and compliance and executive risk and compliance committees, overseeing preparation of supporting papers and committee packs.
• Develop and deliver the risk management framework and oversee the annual risk and control assessment plan.
• Develop and deliver a risk-based audit plan covering all areas of the business.
• Oversee and manage delivery of operational, governance and project assurance audits.
• Prepare quality, accurate reports that include audit findings, conclusions and agreed management actions for review with relevant stakeholders.
• Engage senior stakeholders to ensure that the key risks in each business unit are understood and monitored.
• Understand business operations, including key initiatives to support development of the audit plan and understanding of key risks and dependencies.
• Perform occasional forensic investigation work arising from instances of fraud, whistleblowing or management concerns.
• Provide support to the General Council and act as a delegate at relevant committee, steering and senior management meetings as required.
• Oversee production and reporting of weekly regulatory scorecard, maintaining compliance KPIs.
• Implement and manage the compliance framework to ensure the first line of defence maintains compliance with applicable laws and regulations.
• Update and maintain the Ofcom and ICO accountability framework.
• Develop and oversee the interaction monitoring plan, ensuring accuracy and integrity of monitoring performed by third-party suppliers.
• Effectively manage third-party suppliers, ensuring optimum performance and implementing efficiencies.
• Track and maintain supplier costs to ensure delivery of budget, checking POs and invoices as per Procurement policies.
• Be fully accountable for the performance and day-to-day management of the quality, risk and compliance team.
• Provide compliance consultancy to key stakeholders on applicable regulation/legislation, raising change requirements and awareness of risk.
• Investigate and respond to regulatory complaints (within remit).