Head of Quality Improvement and Assurance

As part of the Sourcing and Technical leadership team, the Head of Quality Improvement and Assurance will drive end-to-end quality strategy, ensuring best-in-class standards in materials, fit, construction, and supplier compliance. They will oversee QA processes, defect prevention, return rate reduction, and supplier incentives for consistent high-quality output, leveraging data-driven insights to enhance product durability and customer satisfaction.

You will...

• Define and enforce quality & fit benchmarks aligned with industry leaders
• Lead QA & QC processes (supplier audits, batch testing, real-time defect tracking)
• Oversee fabric & garment testing, pre-shipment inspections, and lab compliance
• Develop supplier incentives for quality consistency and accountability
• Improve speed-to-market while maintaining quality standards
• Implement data-driven monitoring and AI-powered defect detection
• Track KPIs: defect rates, first-pass approval rates, return reasons, and supplier compliance
• Lead and build a strong Quality Improvement and Assurance team, providing clear direction and development to the team and encouraging collaborative ways of working
• Motivate and engage the team through recognition and regular feedback
• Lead and drive business-wide initiatives and projects, positively influencing and championing change
• Build and leverage relationships with a network of appropriate internal and external stakeholders to deliver and evolve strategy.

About You

• A confident leader with significant industry experience in fashion quality assurance & improvement
• Expertise in garment construction, fabric, fit, and supplier management
• Strong background in QA automation, compliance, and real-time monitoring tools
• Data-driven, proactive, and collaborative across buying, design, and logistics
• Excellent communication, stakeholder management and influencing skills
• An effective and inclusive management style, role modelling positive behaviours and providing the team with clear direction and development

What's in it for you?

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.