Head of Quality Engineering

International SOS; London Borough of Hounslow; On-site; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work

Birthday holiday

Private pension

Private medical insurance

Life assurance

Job summary

International SOS in London is seeking a Head of Quality Engineering to own software quality, application security, and production observability across all digital platforms. You will translate quality into an automated, lifecycle-embedded capability and lead enterprise SDET efforts while partnering with SRE for resilient production systems.

You will drive Shift-Left practices, establish automation-first gates, and govern AppSec integration into the pipeline, reporting to the CTO and guiding

Qualifications

• Minimum 7 years of progressive experience in software engineering, test automation, AppSec, and quality leadership.
• At least 2 years leading quality engineering or DevSecOps in complex, distributed cloud environments.
• Proven track record implementing Shift-Left testing, CI/CD security automation, and enterprise observability frameworks.

Responsibilities

• Formulate and execute the enterprise Quality Engineering strategy with automation-first quality gates across delivery pods.
• Build and scale a centralized SDET and automation framework for web, API, mobile, and data platforms.
• Lead the AppSec program within the engineering lifecycle, embedding SAST/DAST and container security into CI/CD pipelines.
• Define and report quality metrics and lead the global QE organization across London and offshore centers.
• Drive vendor oversight to ensure third-party partners meet International SOS quality and security standards.

Skills

Quality leadership

CI/CD automation

Test automation

Shift-Left

SDET enablement

Stakeholder communication

Tools

Playwright

Cypress

Selenium

Rest Assured

Snyk

SonarQube

Veracode

AWS

Job description

CompanyWe are looking for a Head of Quality Engineering to join our team in Chiswick, West London. You will be accountable for software quality, application security, and production observability across all International SOS digital platforms.Reporting to the Chief Technology Officer, this executive transforms quality from a downstream validation activity into an automated, continuous capability embedded throughout the software lifecycle. The role directs enterprise automated testing (SDET), governs Shift-Left practices, leads Application Security (AppSec) in the development pipeline, and partners with SRE to enable production observability and telemetry to ensure platform resilience, defect reduction, and rapid incident detection.The RoleQuality Strategy & Shift-Left Engineering• Formulate and execute the enterprise Quality Engineering strategy, establishing automation-first quality gates across all delivery pods.• Drive the widespread adoption of Shift-Left engineering practices, including Test-Driven Development (TDD), Behavior-Driven Development (BDD), and automated contract testing.• Establish clear quality criteria and release gates, making quality a shared accountability between developers, tech leads, and QA engineers.Test Automation & SDET Enablement• Build and scale a centralized SDET and automation framework capability, supporting web, API, mobile, and data platform testing.• Direct automation across functional, integration, regression, and non-functional domains (performance, load, accessibility, resilience).• Introduce AI-assisted test design, synthetic data generation, and automated regression suite maintenance into testing workflows.Application Security & DevSecOps• Lead the Application Security (AppSec) program within the engineering lifecycle, embedding automated SAST, DAST, SCA, and container security into CI/CD pipelines.• Establish secure coding standards, threat modeling practices, and vulnerability remediation workflows in developer pods.• Partner with corporate InfoSec and SOC teams led by the CISO, defining a clear operational handoff between in-pipeline code security and enterprise security operations.Governance, Metrics & Leadership• Define and report on comprehensive quality metrics, including defect leakage rates, test automation coverage, vulnerability aging, and MTTR.• Lead, mentor, and build the global Quality Engineering organization across London and offshore engineering centers.• Drive continuous vendor oversight, ensuring third-party delivery partners adhere to International SOS quality and security standards.Requirements• Minimum 7 years of progressive experience in software engineering, test automation, AppSec, and quality leadership.• At least 2 years leading quality engineering or DevSecOps organizations in complex, distributed cloud enterprise environments.• Demonstrated track record implementing Shift-Left testing, CI/CD security automation, and enterprise observability frameworks.Technical Expertise• Deep expertise in modern test automation frameworks (Playwright, Cypress, Selenium, Rest Assured) and CI/CD quality integration.• Strong technical mastery of Application Security practices, OWASP Top 10, pipeline scanning tools (Snyk, SonarQube, Veracode), and container security.• Thorough understanding of cloud-native architectures on AWS, microservices, and modern API testing.Soft Skills• High diplomatic and persuasive skill in balancing release pace with quality and security rigor.• Clear communication of technical debt and quality risk to executive business stakeholders.BenefitsCompetitive salary and incentive schemeWarm, supportive, and open company cultureAn opportunity to thrive in a global environmentHybrid working: 3 days in the officeBirthday holiday and option to purchase additional annual leaveComprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more.#LI-Europe