Head of Quality Engineering

Serco; Greater London; Remote; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Performance bonus

Company car or cash allowance

Pension

Annual leave 25 days

Private medical insurance

Life assurance 2x salary

Employee Assistance Programme

Discounts

Job summary

Serco UK & Europe Digital Services is seeking an experienced Head of QA to transform quality engineering from traditional testing to an engineering-led discipline. You’ll define the enterprise QA strategy, set governance, and drive automation and AI-enabled quality practices across digital, data and cloud services.

You’ll lead a large, diverse team, shape standards, tooling and ways of working, and report to senior stakeholders, ensuring customer outcomes, resilience and delivery excellence

Qualifications

• Degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.
• 10+ years' experience in Testing and/or Quality Engineering, including senior leadership positions.
• Certifications in Quality Engineering, Testing, Agile or DevOps are desirable.
• Cloud, automation, performance, reliability, accessibility, data or AI-related certifications would be advantageous.
• A passion for continuous improvement and the responsible adoption of emerging technologies, including AI.

Responsibilities

• Define and own Serco’s enterprise Quality Engineering strategy, operating model, standards and transformation roadmap.
• Drive a culture of Quality by Design, embedding shared accountability across Product, Engineering, Data, Architecture, Cyber, Delivery and Operations teams.
• Establish governance, assurance and risk management frameworks that provide transparency of quality readiness and business risk.
• Lead the development of enterprise-wide Quality Intelligence, delivering meaningful insights into engineering health, reliability, customer impact and cost of poor quality.
• Build and develop a high-performing Quality Engineering community, including capability frameworks, career pathways and coaching programmes.
• Drive the adoption of automation, CI/CD-integrated quality controls, observability, performance engineering, accessibility testing and AI-enabled quality practices.
• Provide portfolio-level oversight and executive reporting, supporting evidence-based decision-making and continuous improvement.
• Act as the senior authority for Quality Engineering, influencing leaders, delivery teams and strategic suppliers across the organisation.

Skills

Quality Engineering

Leadership

Test automation

CI/CD practices

Cloud architectures

DevOps culture

Observability

AI in testing

Education

Degree in Computer Science or related

Tools

Azure

AWS

CI/CD tooling

Playwright

Selenium

Job description

Serco UK & Europe Digital Services is seeking an experienced Head of QA to transform quality engineering from traditional testing to an engineering-led discipline. You’ll define the enterprise QA strategy, set governance, and drive automation and AI-enabled quality practices across digital, data and cloud services.

You’ll lead a large, diverse team, shape standards, tooling and ways of working, and report to senior stakeholders, ensuring customer outcomes, resilience and delivery excellence