Head of Quality and Governance

Pharmacy2U Ltd; London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading online pharmacy is seeking a Head of Quality and Governance to ensure compliance with regulatory standards and provide leadership on quality across all services. With a focus on patient safety and professional excellence, the role involves managing a team's performance and policies while supporting the continuous improvement of our healthcare services.

Benefits

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance

Employee discount site

Discounted gyms

Health and wellbeing initiatives

25 days annual leave increasing with service

Commitment to CPD/training

Free onsite parking

Qualifications

• Minimum five years' post-registration experience.
• Experience in line management and mentoring.
• In-depth knowledge of pharmacy legislation.

Responsibilities

• Ensure compliance with regulatory standards.
• Lead organizational quality and governance.
• Manage risk and lead audits.

Skills

Leadership

Policy development

Regulatory knowledge

Analytical skills

Problem-solving

Education

GPhC registration

Job description

Role: Head of Quality and Governance


Location: Leeds (LS15) Bardon (LE67) , Perivale (UB6) - Hybrid


Salary: £ 60,000 -£70,000 OTD per annum plus extensive benefits


Contract type: Maternity cover .


Employment type: Full time


Working hours: Monday - Friday 37.5 hours, with core hours operating from 9.30am-4pm

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Reporting to the Deputy Superintendent Pharmacist (DSP), and working alongside the Head of Safety and Standards, this role will provide leadership to the organisation on all aspects of quality and governance relating to pharmacy regulatory and legal requirements, across all Pharmacy2U's services.

What's in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*(subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you'll be doing?


Key duties and responsibilities include but are not limited to:

• Supporting the business to operate legally and safely at all times
• Ensuring compliance with all applicable laws, regulations, contracts and guidelines
• Advise the SP and DSP and other colleagues on strategic policy developments relating to professional and pharmacy matters, regulatory issues including potential legislative reform, medicines legislation, safety issues and related policy issues arising across the wider health system and environment
• Ensure that P2U policies are based on evidence and a careful consideration of all relevant factors including legislation and industry best practice
• Ensure systems and processes are audited and improvement plans are made where necessary to ensure safety and compliance; including involvement in national audits and PQS audits
• Ensure all aspects of our services are risk assessed, and these are updated at relevant intervals and in the event of a critical event
• Ensure the business has robust and up to date SOPs in place, with reviews at relevant intervals and in the event of a critical event
• Ensure compliance with safe custody and other requirements relating to controlled drugs, and the safe storage, procurement, and handling of all medicines
• Assist the SP and DSP with our responses to relevant external consultations
• Producing and analysing reports and KPIs to continuously improve the quality and governance of the business
• With the whole team, ensure P2U is "always inspection ready"
• Deputise for the Head of Safety and Standards and other members of the team when necessary
  
  
  

Managerial Responsibilities

• Line management of the QSM role, and members of the PSP team
• Actively participate as a member of the Senior Leadership Team (SLT)
• Be responsible, as part of the SLT, for the definition, delivery and implementation of business strategies that support organisational objectives (OKRs)
• Take responsibility for compliance with, and implementation of, best practice in your functional areas and oversee quality assurance initiatives
• Mentor, develop and build the capability of your team
• Lead an organisational culture that supports high performance, employee engagement and organisational effectiveness
• Promote the mission, vision and values of P2U
• Build, manage and maintain productive and positive relationships with internal and external stakeholders
  
  
  

General

• Share knowledge and learning with your team and wider organisation
• Provide support to organisational projects, working groups, committees, etc
• Promote and contribute to a culture of continuous improvement, transformation, and innovation within P2U
• Proactively engage in performance development reviews and actively engaging in opportunities for learning and development
  
  
  

Who are we looking for?

• A GPhC-registered pharmacist with a minimum of five years' post-registration experience, including at least one year within a Professional Standards or Superintendent Pharmacist team
• A confident leader with proven experience in line management and mentoring of pharmacy professionals, able to influence both senior stakeholders and frontline teams
• In-depth knowledge of pharmacy legislation, NHS regulatory requirements, and governance best practices, including familiarity with GPhC inspection criteria and controlled drug legislation
• Skilled in policy development, incident investigation, SOP writing, and regulatory response, with a strong grasp of quality improvement methodologies
• Highly analytical with excellent problem-solving skills, capable of interpreting complex regulatory frameworks and applying them effectively in practice
• Demonstrated ability to manage risk, lead audits, and utilise governance tools such as root cause analysis and risk assessments
• Calm and composed under pressure, with the ability to manage competing priorities and consistently deliver high-quality work to tight deadlines
• Passionate about patient safety, professional excellence, and continuous improvement, with a commitment to upholding the values of Pharmacy2U in all interactions
  
  
  

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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