Head of Quality and Development

Resurgo; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A social impact organization is looking for a Coaching Quality and Development Leader in London. This role entails overseeing the Spear Programme's quality, managing Development Coaches, and providing training. Candidates should have strong coaching skills, project management ability, and represent the organization's Christian values. The position is a 1-year fixed-term contract with 3-4 days a week commitment and a salary starting from £50,000.

Qualifications

• Ability to represent the Christian values of Resurgo.
• Excellent coaching ability and experience in feedback conversations.
• Understanding of impact data and designing systems for coaching outcomes.
• Strong project management and communication skills.

Responsibilities

• Oversee overall performance of the Spear Programme.
• Support the Quality & Development Manager in impact measurement systems.
• Manage a Senior Development Coach and their work.
• Develop training for Spear teams and deliver as needed.
• Grow coach team confidence and skills.

Skills

Coaching experience

Project management

Communication skills

Problem-solving

Group facilitation

Job description

Internal Applicants Only

This role will drive the coaching quality and impact of the Spear Programme, both through training and impact management, and effective deployment of Development Coaches. This role will work closely with coaching and management teams to understand and explore current programme performance, design appropriate interventions and support the Quality and Development Manager to promote a health impact approach across the organisation.

The important stuff

Location: London Office

Contract: 1 year fixed-term contract, 3-4 days a week

Salary: from £50,000 dependent on experience

Closing date: Tuesday 21st October, 09.00am

Interviews: TBC

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Core Responsibilities

Spear Programme Quality and Development

• Oversee the overall performance of the Spear Programme with the Head of Programmes, working closely with Programme Managers to influence team performance
• Oversee the Quality & Development Manager, who ensures that impact measurement systems and approaches are fit-for-purpose and fully utilised by Spear coaching and management teams
• Support the Quality & Development Manager to plan and prioritise which Spear Centres they target for in-person visits, centre observations and development feedback
• Work with the Programmes team to identify key areas for programme development and collaborate with delivery teams to help implement programme changes

Development Coach Oversight

• Line managing a Senior Development coach and supporting their work across the Spear centres
• Develop the structure of the newly enlarged Development Coach team, ensuring a good balance of support and training to maximise their impact, and growing this into a stable team under the oversight of the Quality & Development Manager
• Work with the Quality & Development Manager and Regional Hub Managers to develop a system of managing coach utilisation at Spear centres across the country, ensuring they are able to fill key gaps, as well as support the growth of other coaches
• Grow the team in their confidence and coaching skill, so that they have an increased focus on developing the quality of coaching at centres around the country
• Work with Regional Hub Managers to ensure that costs of Development Coaches are recharged or reallocated where possible, to maximise the ROI of this team

Coaching Quality and Training

• Work closely with the Quality & Development Manager and Programmes team to develop suitable interventions to current needs
• With the Coaching and Training Lead to write, develop and deliver training to individual Spear teams and the wider coaching team as appropriate, including travelling to Regional Hubs on an ad hoc basis to deliver this
• Supporting the Coaching and Training Lead to review and refresh our approach to Spear Coach training
• Working with the Coaching and Training Lead in their oversight of the coaching accreditation process to ensure it is fit for purpose and appropriately rolled out across the Spear teams

Person Specification

Essential

• Ability to personally represent the Christian values of Resurgo
• Extensive Spear coaching experience, excellent coaching ability and gifted in holding feedback conversations
• A strong group facilitator with extensive experience in coaching training
• A good understanding of impact data and an interest in designing systems to maintain excellent coaching outcomes and team stability
• Excellent project management ability, able to plan effectively and drive projects through to completion
• Excellent communication skills; able to clearly communicate complex ideas
• Excellent attention to detail and problem-solving ability

Active Participation in the Resurgo Mission

To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.

• Help build and develop Resurgo’s ethos and Christian life as a team member.
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.