Head of Quality

Integrated Care System; Norwich, Ipswich, Ashford; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading social enterprise in the UK is seeking an experienced Head of Quality to lead clinical governance and quality assurance initiatives. You will ensure clinical excellence across urgent care pathways, manage complex operational challenges, and promote a culture of continuous improvement. Ideal candidates should have substantial clinical experience and proven leadership skills. This role offers a salary up to £60,000 and generous benefits, including a supportive work environment.

Benefits

Up to £60,000 salary

Generous annual leave entitlement

Access to health and wellbeing support

NHS Pension Scheme

Colleague recognition programmes

Qualifications

• Substantial clinical experience in urgent or unscheduled care.
• Proven leadership in clinical governance and quality improvement.
• Strong understanding of regulatory frameworks and clinical risk management.

Responsibilities

• Oversee clinical governance processes and lead assurance activity.
• Embed a culture of continuous improvement across services.
• Provide strategic and operational leadership to the Quality team.

Skills

Clinical governance

Quality improvement

Patient safety

Analytical skills

Leadership

Job description

The RoleWere looking for an experienced and values-driven Head of Quality to join our Integrated Urgent Care (IUC) Division and lead on the quality, safety and assurance agenda across the region.Reporting to the Divisional Quality Director, you will be at the forefront of ensuring clinical excellence across our urgent care pathways. Youll oversee clinical governance processes, lead assurance activity, and embed a culture of continuous improvement across our services - supporting safe, patient-centred care at every level.Youll bring deep clinical insight and experience, ideally from an IUC or urgent care background, and be confident in applying that knowledge to investigations, risk management, and quality assurance initiatives. Youll also provide strategic and operational leadership to the Quality team, supporting their development and championing a culture of shared learning, improvement and inclusion.

Main duties of the job

What youll needSubstantial clinical experience in urgent or unscheduled care (e.g., IUC, NHS 111, OOH)Proven leadership in clinical governance, quality improvement or patient safety rolesStrong understanding of regulatory frameworks, clinical risk management and auditExperience leading or supporting investigations and assurance reportingExcellent analytical skills, with the ability to interpret and present data for decision-makingExperience working with commissioners and external partnersA passion for inclusive leadership and improving colleague and patient experienceAbility to manage complex clinical and operational challenges in a fast-paced environmentWhat youll getUp to £60,000 basic salary (DOE)Generous annual leave entitlement)Ongoing CPD and access to clinical leadership developmentAccess to a range of health and wellbeing support, including 24/7 counsellingNHS Pension Scheme or company pensionColleague recognition and reward programmesOpportunity to lead impactful work within a respected Social EnterpriseNHS Blue Light Discount CardA collaborative, supportive environment where your voice and expertise matter

About us

Who we areAt IC24, were a not-for-profit Social Enterprise delivering urgent and primary care services to over six million people. We put patients first and reinvest back into our people and services - driving real social value. Our mission is to provide accessible, high-quality care that supports NHS systems, reduces pressure on hospitals, and delivers better outcomes for patients and communities.We champion Innovation, Care, Respect and Excellence in everything we do - and we're proud to be a values-led, purpose-driven organisation working in partnership across complex, fast-paced healthcare environments.

Job responsibilities

Head of Quality

Who we are

At IC24, were a not-for-profit Social Enterprise delivering urgent and primary care services to over six million people. We put patients first and reinvest back into our people and services - driving real social value.Our mission is to provide accessible, high-quality care that supports NHS systems, reduces pressure on hospitals, and delivers better outcomes for patients and communities.

We champion Innovation, Care, Respect and Excellence in everything we do - and we're proud to be a values-led, purpose-driven organisation working in partnership across complex, fast-paced healthcare environments.

The Role

Were looking for an experienced and values-driven Head of Quality to join our Integrated Urgent Care (IUC) Division and lead on the quality, safety and assurance agenda across the region.

Reporting to the Divisional Quality Director, you will be at the forefront of ensuring clinical excellence across our urgent care pathways.Youll oversee clinical governance processes, lead assurance activity, and embed a culture of continuous improvement across our services - supporting safe, patient-centred care at every level.

Youll bring deep clinical insight and experience, ideally from an IUC or urgent care background, and be confident in applying that knowledge to investigations, risk management, and quality assurance initiatives.Youll also provide strategic and operational leadership to the Quality team, supporting their development and championing a culture of shared learning, improvement and inclusion.

What youll need

• Substantial clinical experience in urgent or unscheduled care (e.g., IUC, NHS 111, OOH)
• Proven leadership in clinical governance, quality improvement or patient safety roles
• Strong understanding of regulatory frameworks, clinical risk management and audit
• Experience leading or supporting investigations and assurance reporting
• Excellent analytical skills, with the ability to interpret and present data for decision-making
• Experience working with commissioners and external partners
• A passion for inclusive leadership and improving colleague and patient experience
• Ability to manage complex clinical and operational challenges in a fast-paced environment

What youll get

• Up to £60,000 basic salary (DOE)
• Generous annual leave entitlement)
• Ongoing CPD and access to clinical leadership development
• Access to a range of health and wellbeing support, including 24/7 counselling
• Colleague recognition and reward programmes
• Opportunity to lead impactful work within a respected Social Enterprise
• NHS Blue Light Discount Card
• A collaborative, supportive environment where your voice and expertise matter

If you're an experienced clinical leader ready to drive quality and safety across integrated urgent care services, wed love to hear from you. Apply now and take the next step in shaping exceptional care and assurance at scale.

Our Commitment to Diversity, Equity & Inclusion

At IC24, we are committed to fostering a culture of inclusion and belonging where everyone can thrive.We know that diverse teams make stronger teams, and we actively encourage applications from all backgrounds and communities.

We proudly support our colleagues through inclusive networks like Cultural Inclusion4All, LGBTQ+Friends, Gender Equality, and Disability Confident.We are a Disability Confident Employer and are happy to discuss reasonable adjustments at any stage of the recruitment process.

For more information, please reach out to our Recruitment Partner Lucy on [e-mail]

Person Specification

General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.