Head of Property Services

TN United Kingdom; Ringwood; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Head of Property Services to lead strategic and operational initiatives in property management. This role is perfect for a Senior Manager or Head of Department looking to advance to a Director level. You will oversee maintenance across a vast portfolio, ensuring efficiency and quality in service delivery. Your expertise in property management and construction will be crucial as you manage teams and collaborate with contractors. Join a company committed to enhancing the retirement experience for thousands, and be part of a dynamic team driving growth and innovation in property services.

Benefits

Company Car or Cash for Car

Excellent Colleague Benefits

Qualifications

• Proven track record in leading property improvements across leasehold portfolios.
• Highly organized and disciplined with strong project management skills.

Responsibilities

• Oversee planned and reactive maintenance across 220 retirement developments.
• Manage a team of Building Surveyors and Contracts Managers.

Skills

Team Building

Process Improvement

Project Management

Stakeholder Management

Property Management

Construction Knowledge

Education

HNC/Degree in Construction

Professional Qualification (RICS/CIOB)

Job description

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• Location: Based out of Ringwood, with extensive travel across sites
• Hours: 37 per week, Monday to Friday
• Package: Competitive salary, Company Car or Cash for Car, and excellent colleague benefits

About the role

The Head of Property Services will operate at a strategic level but also be involved operationally. This role is expected to grow with our continued expansion, making it ideal for someone currently a Senior Manager or Head of Department aspiring to become a Director of Property Services.

The position collaborates with operational teams to ensure property-related matters are handled efficiently, keeping all parties informed.

The property services team develops, implements, and maintains property management policies, processes, and procedures. You will oversee planned and reactive maintenance across our portfolio of over 220 retirement developments nationwide.

As Head of Property Services, you will be responsible for Asset Management and planning, with opportunities to influence the development of our new asset management database.

You will oversee national and regional contractor, sub-contractor, and supplier agreements to ensure quality and value for money. Additionally, you will advise on emergency works and provide management information related to property maintenance costs to inform future budgets and schedules, enhancing service levels for Owners.

You will manage a team including Building Surveyors, Contracts Managers, and Property Services Administrators.

About you

You are currently a Senior Manager or Head of Department with a proven track record in leading property improvements and major works across leasehold portfolios.

Skills in team building, process improvement, efficiency, and departmental performance are essential. You must be highly organized, disciplined, and adept at project management, thriving in a busy environment.

You should be capable of managing programmes to ensure timely delivery, managing stakeholder expectations through various communication channels, and aligning with business priorities.

An understanding of property management, construction, and legislative changes is crucial. Ideally, you hold an HNC/degree or equivalent, along with a professional qualification in construction such as RICS or CIOB.

About us

Churchill Estates Management, a subsidiary of Churchill Retirement Plc, has grown since 2006 to manage over 220 retirement developments and 9,000 apartments, supporting over 11,000 retirees nationwide.

Our Head Office in Ringwood provides central support for our developments, backed by experienced Regional and Area Managers across the UK.

We also operate an emergency call service through Careline Support Limited, a wholly owned subsidiary.

Our mission extends beyond facilities management to providing an enhanced lifestyle for our homeowners. Our team is passionate about ensuring our customers enjoy their retirement and peace of mind for their loved ones.

We are ambitious, innovative, and have a clear growth strategy. Our vision is to become the best property management company in the UK.

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