Head Of Property & Operations

Michael Page; London; On-site; GBP 60,000; Full time

Job description

Head of Property & Operations

About Our Client

A premier provider of fully furnished, serviced apartments for individuals and corporate clients, offering luxury residences that are designed to meet high standards. We are seeking a talented Facilities Manager to join our team, overseeing the operational set-up and management of our world-class properties.

Job Description

• Full operational set-up and maintenance coordination of properties (furnishing, supplies, services, etc.) according to brand style and guidelines.
• Collaborating with the central design team to implement large design initiatives across properties.
• Styling and managing photoshoots of new apartments to ensure they are in line with photoshoot guidelines.
• Driving operational cost efficiency and continuous process improvement while maintaining high-quality standards.
• Managing relationships and negotiating with contractors, vendors, and external partners to maintain a high level of guest satisfaction and client experience.
• Overseeing the city inventory of furniture, consumables, and linens, optimizing safety stocks, and reporting malfunctions to the Design and Supply Chain teams.
• Partnering with cross-functional teams to improve the efficiency and effectiveness of guest experience services.
• Collecting and managing data to update operational metrics, reduce costs, eliminate errors, and ensure excellent customer service.
• Managing a team of Operations Associates, supporting their onboarding process, and providing continuous feedback to drive their performance.

The Successful Applicant

• A minimum of 4 years of progressive experience in business operations or services, ideally in a start-up, SME, or large corporation.
• A Bachelor's degree.
• Results-oriented with the ability to multitask and manage competing priorities.
• Exceptional communication and organizational skills.
• Significant project management experience, with the ability to work under tight deadlines.
• Strong analytical and problem-solving skills in a fast-paced environment.
• Proficiency in Google Suite and MS Office; experience with inventory management systems is a plus.
• A guest-centric mindset with a focus on quality and service.
• A creative thinker who is also a strong team player.
• Experience in hospitality or real estate is a plus.
• Experience in team management, ideally in field operations, is also a plus.

What's on Offer

• Competitive salary of £60,000.
• Comprehensive health insurance (Medical, Dental, and Vision), with complimentary access to OneMedical and Health Advocate.
• Enhanced parental leave.
• Dynamic working environment with a talented and motivated team.
• Complimentary accommodation in Blueground locations - perfect for those who dream of spending summer in Greece or winter in Dubai!

If you are passionate about delivering exceptional operational standards and want to be part of a fast-growing global company, we want to hear from you. Join Blueground and help shape the future of luxury furnished rentals.