Head of Property Delivery

JLL; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading real estate firm in London is seeking a Head of Property Delivery to oversee a diverse team of 550 professionals across surveying and facilities management. The role focuses on establishing operational excellence and managing service delivery for a vast portfolio. Candidates should possess extensive experience in the real estate industry and demonstrate strong leadership abilities. This position is on-site and offers a comprehensive rewards program.

Benefits

Comprehensive Total Rewards program

Diverse and inclusive work environment

Qualifications

• Extensive experience in surveying or facilities management within the real estate industry.
• Track record in delivering operational excellence and managing transformational change.
• Strong leadership and people management skills.

Responsibilities

• Lead an integrated property delivery services team of 550 people nationwide.
• Establish best-in-class operational standards.
• Own the team's budget and ensure financial accountability.

Skills

Leadership

Communication

Team Management

Operational Excellence

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Head of Property Delivery , Property and Asset Management ( UK)

About JLL

We're JLL, a professional services and investment management firm specializing in real estate. We help organisations worldwide achieve their ambitions by owning, occupying, and investing in real estate.

JLL Real Estate Management Services (REMS) partners with leading organisations across industry sectors, creating environments that achieve a more human-centric, resilient and responsible approach to shaping a better world of work. With more than 87,000 local and global specialists, the team enables the world of work, serving occupiers and investors of real estate. We improve workplace experiences, drive efficient operations and help our clients achieve their sustainability goals. We provide integrated services, including Workplace Management, Project Management, Property Management and Portfolio Services.

Role Purpose

The Head of Property Delivery will have full accountability for the effective management and deployment of the Property Delivery team, incorporating Facilities Management (FM) and Surveying services within Property & Asset Management (PAM) UK , and the delivery of services across a 275m sq ft portfolio consisting of 2300 assets.

This role will lead and transform our property delivery function by unifying Facilities Management and Surveying capabilities within a single service line , driving a cultural shift that eliminates operational silos through systematic knowledge sharing and best practice exchange.

Critical Priority: Operational Excellence

• Establish and maintain best-in-class operational standards across all property delivery functions.
• Implement a comprehensive operational excellence framework with clear KPIs, performance metrics, and service level agreements for both FM and surveying services.
• Leveraging JLL's global operating platform , develop processes and methodologies to ensure consistent , high quality, service delivery while maintaining flexibility for client-specific requirements.

Key Responsibilities:

• Leadership and Team Management:
  • Lead an integrated property delivery services team of approximately 550 people UK wide including surveying, FM and destination teams.
  • Mentor, coach, and set strategy to ensure consistent high-quality service across all clients.
• Resource Management and Deployment:
  • Review and proactively manage resource levels across surveying and FM teams.
  • Coordinate with Client Leads to optimise level of resource and ensure the right skillset of talent to meet specific client and financial needs.
• Service Development and Innovation:
  • Create a centre of excellence for both surveying and facilities management services.
  • Identify and implement best practices across both disciplines to meet current and future client demands.
• Financial Management:
  • Own the team's budget and contribute to wider growth and efficiency programs.
  • Full P&L accountability for surveying and FM team operations across all clients and ensure recoverability of fees where appropriate.

Qualifications and Skills:

• Extensive experience in either surveying, facilities management or customer experience within the real estate industry.
• A proven track record in delivering operational excellence and managing a business through transformational change.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.

JLL offers a diverse, inclusive work environment and a comprehensive Total Rewards program.

Location: On-site –London, GBR

JLL is an equal opportunities employer and welcomes applications from all sections of the community. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.